What's New: August 2026

HP Secure Print mobile app Update

 

Document Upload

Version: 3.1.0 (for iOS and Android)

Release Date: August 2026

Users can now upload documents directly from the mobile app and send them to their Secure Print queue for printing

 

Secure Print Service Updates

Version: 2607.1001.5425 (tagged version), 26.7.14514.0 (MSI version)

Release Date: August 2026

Feedback Prompts for Long-Running Print Jobs (Cloud Release only, HP devices only)

Users now get clear, real-time prompts when a print job is still processing, so jobs are no longer left unattended at the device. If users try to log out (via the Logout button or badge swipe) while a job is still in progress, users will be asked to confirm: “Printing in progress. Signing out won't cancel your job. Sign out?”. Job failures, cancellations, device errors, and network interruptions are now handled gracefully, and logout prompts and user choices are captured in the Secure Print Service audit logs.

Note: This update applies to Cloud Release only. Print Scout (push) release deployments are not supported for job-status tracking due to platform limitations. Supported on HP devices only.

Standard and Clean Uninstall Options (Device Scout / Secure Print Service)

Uninstalling Device Scout from the Start Menu now includes options to control how completely the software is removed. After launching the uninstaller and approving the UAC (Windows security) prompt, a new selection screen replaces the standard Windows Installer dialog and offers two modes.

Both modes remove the Device Scout and Secure Print Service applications; the difference is what data is left behind:

  • Standard uninstall removes the applications but follows the existing workflow, intentionally preserving the certificate and configuration data folders so upgrades and reinstalls are unaffected. The retained folders are

    • C:\Program Files (x86)\HP\HP Secure Print Service\App_Data

    • C:\ProgramData\HP\DeviceScout

    • C:\ProgramData\HP\HP Secure Print Service

  • Clean uninstall fully removes all Device Scout and Secure Print Service components, including binaries, services, configuration, certificates, logs, and the data folders listed above, leaving no residual folders behind, as if the apps were never installed.

Note: Uninstalls initiated from Control Panel > Programs and Features or Windows Settings > Apps remain unchanged. You won't see the new mode-selection screen, and the uninstall behaves exactly as it did before.

This feature is available from Device Scout 1.26.0.103 or later.

More Information: Uninstall the Device Scout

Other Bugfixes

  • Scan folder names displaying incorrectly on the device panel - Resolved an issue where folder names were not displayed correctly on supported devices when browsing OneDrive or SharePoint scan destinations. Folder names, including those containing special characters created directly in OneDrive or SharePoint, now render correctly on the device panel across all supported manufacturers.

  • Large scan jobs failing on Ricoh devices - Fixed an issue where scanning documents of 35 or more pages on secured Ricoh devices caused the Secure Print application to crash, requiring the MFD to be rebooted. Large scan jobs now complete successfully for all supported destinations.

    Note: After applying the update, existing secured Ricoh devices must be resecured for this fix to take effect.

Print Scout Release Notes

Print Scout 8.4 for Windows and Mac Scout 2.32 include updates for offline printing, passcodes, encryption key handling, installer and uninstaller workflows, driver support, and platform reliability.

Print Scout Improvements

Windows and macOS

  • Improved passcode notification behavior - Organizations using 15-minute passcodes no longer get expired-passcode notifications, reducing confusion and unnecessary helpdesk requests.

Windows

  • HP Universal Print Driver bundled - The Windows Print Scout installer now bundles HP Universal Print Driver (UPD) 8.2, replacing the previous version 7.9. This update brings compatibility with the latest HP printing technology, improves stability, and resolves known issues from earlier driver versions.

Note: This is most relevant if your organization uses custom HP manufacturer drivers. New print queues default to the IPP driver; existing queues keep their configured driver type after upgrade.

  • Modernized tray app and interface - The Print Scout UI has been rebuilt on a modern foundation with a more reliable internal communication model and correct dark/light theme detection, improving stability across Windows 10, 11, and Server.

macOS

  • Updated uninstaller workflow - The Mac Print Scout uninstaller has been renamed from “Uninstall” to “Print Scout Uninstaller” for clarity, and now runs natively on both Apple Silicon and Intel Macs.

Print Scout Bug Fixes

Windows and macOS

  • Fixed delayed Data Privacy Region propagation - Updates to data privacy regions now take effect in about a minute instead of up to 12 hours, so administrators see changes reflected almost immediately.

  • Resolved the following passcode-related issues:

    • Masked passcode no longer shown to existing users. The passcode window previously appeared with a masked value (*******) for users who already had a passcode. It now only appears when a passcode is freshly auto-created and the unmasked value is available to display.

    • Fixed duplicate passcode creation during login for users who already had an existing passcode.

    • Passcode no longer resets on shared workstations. Signing in to a new or shared workstation no longer resets a user’s existing passcode; passcode state is correctly fetched from the server and kept separate between users.

  • Improved Offline Print experience - Offline mode now reliably shows and releases held jobs.

    • Offline jobs and printers now appear. When the cloud is unreachable, the Offline Print tab reliably shows held jobs and recently used printers. Earlier builds could show “No documents” even when jobs and printers were cached locally; the tray and the local service now agree on offline state and the interface reads jobs directly from the service.

    • The list refreshes after release. Once an offline job is released, it disappears from the list and the tab updates, with no need to close and reopen the tray.

    • Online and offline jobs stay separate. Unreleased online jobs no longer appear in the offline view, and offline jobs no longer appear online.

macOS

  • Fixed duplex handling - Duplex output on the custom Mac driver has been fixed (originally reported on Toshiba devices), along with the related colour-mode, paper-size, and stapling attributes that share the same processing path.

For other releases, see What's New.