Collect logs for Scouts
You can collect diagnostic logs from Print Scout and Device Scout directly from the web console, without going to each computer. The logs are gathered automatically and sent to you by email in a password-protected archive, ready to send to Pharos Support.
Before you begin
- The Scout's status is OK, Reboot Required or Needs Attention. You can't collect logs from inactive, uninstalled or unregistered Scouts, and Collect Logs is unavailable for them.
- The Health Updated column is current. If it isn't, the Scout has stopped communicating and may not receive the request.
Request the logs
Open the Scout list
In the web console, go to Discover > Print Scout or Discover > Device Scout, depending on which Scouts you need logs from.
Select the Scouts
Select one or more Scouts in the list, then select Collect Logs.
Enter an email address
Enter the email address the logs should be sent to, then select Send.
Check the confirmation
A message in the web console confirms that the request was submitted. You also receive an email saying the logs are being collected and will be ready within 24 hours.
Check the progress
In Discover > Print Scout or Discover > Device Scout, select Collect Log Status. Each request shows one of these states:
| Status | Meaning |
|---|---|
| Collecting | The Scouts have received the request and are uploading their logs. |
| Emailed | The logs have been collected and zipped, and the email with the download link has been sent. |
Collecting logs can take up to 24 hours, depending on the Scouts' connectivity.
Download the logs
Open the email
When the logs are ready, you receive an email with a download link and a password for the archive.
Download the logs
Select the download link. The link is valid for 7 days.
Extract the files
Open the archive and enter the password from the email when prompted.
Request logs again
If you send a new request for the same Scouts before the previous one finishes, the new request cancels the earlier one and starts collecting again. You receive a new confirmation email.
If the logs take longer than expected
Scouts that are offline or have network problems can delay collection or make it fail. Check Collect Log Status. If the status is still Collecting after 24 hours, send a new request. If that doesn't work, contact Pharos Support.