Print Scout System Requirements

The Print Scout is lightweight client software that is deployed to employee workstations to enable secure printing and capture printing data. The Print Scout encrypts and stores secure print jobs, uploads a copy to the cloud (when cloud storage is enabled), and decrypts and delivers secure print jobs to network printers (when local storage is enabled).

Windows Print Scout

The following Microsoft Windows platforms will support the Print Scout, in both 32-bit and 64-bit versions.

Client

  • Microsoft® Windows 11
  • Microsoft® Windows 10

Server

  • Microsoft® Windows Server 2022
  • Microsoft® Windows Server 2019
  • Microsoft® Windows Server 2016

Mac Print Scout

Mac Print Scout supports the following versions:

  • macOS 12 (Monterey)
  • macOS 13 (Ventura)
  • macOS 14 (Sonoma)

Note: Policy Print is not yet supported on macOS.

Linux Print Scout

  • Ubuntu 18.04, 20.04 (When OpenID is enabled)
  • Redhat 8.0 (64-bit)

Microsoft .NET Framework

The Print Scout requires Microsoft .NET Framework 4.6.1 or newer. If it is not already installed, it is installed automatically during the Print Scout installation process. The Print Scout can coexist with other .NET frameworks installed in parallel.

Administrator Access

The user must have administrator access to install the Print Scout software.

TLSv1.2 must be enabled

TLSv1.2 must be enabled on the Windows server or workstation. Secure web connections to the HP Insights cloud APIs are established using TLSv1.2 transport encryption

Other Requirements

  • The Print Scout must be installed on print user workstations to (1) submit, store, manage and release a secure print job and (2) enable the Secure Printmobile app.
  • The Print Scout must be able to communicate with network printers to (1) collect device data and (2) release a secure print job when local storage is enabled.
  • The Print Scout must be able to communicate with the cloud APIs to (1) upload collected print job, device data, and print user information, (2) upload encrypted secure print job, and (3) download application updates and configuration settings.
  • The Web proxy server configuration (server, port, user credentials) is known, if required to access the Internet (cloud).
  • For Windows systems, end point protection (antivirus) software must trust the Print Scout executable (exe) files and dynamic link library (dll) files within this directory path and all its subfolders:

    C:\Program Files (x86)\HP\PrintScout

  • End point protection (antivirus) software must trust the Windows services for the Print Scout:
    • HP Print Scout Service
    • HP Print Scout Spooler Service
  • When using OpenID Connect (OIDC) to authenticate, the Print Scout must be able to communicate with the OIDC identity provider to authenticate the print user.
  • When using the Local Connector configuration and Active Directory is the authentication provider, the Print Scout must be joined (1) to an on-premises Microsoft Active Directory domain and (2) to the same domain as the Device Scout.
  • When using email and PIN for authentication, the print user must be able to verify that the email address is valid.
  • The following network ports must be open:
    • Outbound (Print Scout connecting to the cloud API endpoint):
      • 443 TCP (TLS v1.2)
    • Outbound (Print Scout connecting to the network printer):
      • 161 UDP (SNMP v1/v2 or SNMP v3)
      • 631 TCP (IPP)
      • 443 TCP (IPPS)
      • 9100 TCP (RAW)