Update Device Scout and Print Scout

Update Device Scout and Print Scout when a new version is released, so they keep working with HP Insights and get the latest fixes. Each component is updated separately, and running an installer over an older version upgrades it in place.

When to run	When a new version is released. New versions are listed in What's New.
Owner	IT administrator
Impact on users	Updating Print Scout needs a restart of the computer. Plan Windows updates for a time when users aren't printing.

What to update

Component	How to update it
Device Scout	Create and download a new Device Scout from Discover > Device Scout, or download the updater, then run the installer on the server. See Update Device Scout.
Local Connector (Secure Print Service)	Updated separately from Device Scout, even when they were installed together. See Update the Local Connector.
Print Scout for Windows	Run the new installer on each computer, as described below. If your organization is in the preview, you can update Print Scout automatically instead.
Print Scout for macOS	Run the new installer on each Mac, as described below.

Before you begin

You have the Site Encryption Key. You need it to download Print Scout. See Save or recover the Site Encryption Key.
You have administrator rights on the computers you're updating.

Update Print Scout on Windows

Download the new version

Go to Discover > Print Scout, select Download, and enter the Site Encryption Key. See Download Print Scout.

Run the installer

Run the Print Scout package on each computer, or deploy it the same way you deployed Print Scout. The installer finds the installed version and upgrades it.

If you see a Files in Use prompt during a Print Scout 8.1 upgrade, select Ignore, or close the applications and select Retry. Either way the upgrade finishes normally. The prompt doesn't appear in silent upgrades.

Restart the computer

Restart the computer to finish the upgrade. If you skip the restart, the update may be incomplete and some features may not work.

NoteAfter upgrading from Blueprint Print Scout to Print Scout, Programs and Features may list both Blueprint Print Scout Installer and Print Scout. This is expected and doesn't affect Print Scout. You can ignore the Blueprint entry or remove it.

Update Print Scout on macOS

Download the new version

Go to Discover > Print Scout, select Download, enter the Site Encryption Key and choose Mac.

Check the package contents

If you use regions, run the installer from the package that contains the regions and their driver .tar files. Otherwise, custom printer drivers for those regions are replaced with the macOS AirPrint driver.

If you use a custom printer driver, make sure PrinterDriver.tar is in the same folder as the InstallConfig or Setup files. Otherwise, the driver isn't updated.

Run the installer

Run the Mac Print Scout installer. It finds the installed version and upgrades it.

To upgrade silently, run this command in Terminal, replacing <path> with the location of the installer:

sudo /usr/sbin/installer -tgt / -pkg <path>/MacPrintScoutInstaller.pkg

What good looks like

On the Discover > Print Scout page, each updated Print Scout shows the new version and a status of OK, and its Health Updated time is current.

If something goes wrong

If a Print Scout shows Reboot Required, restart the computer.
If a Print Scout shows Requires Attention or stops reporting, see Device Scout or Print Scout isn't working.
If you need to go back to the previous Device Scout version, follow the back-out steps in Update Device Scout.