Delegate Print

Overview

Delegate Print lets a job owner authorize one or more users, called delegates, to release their documents from any Secure Print capable device. A typical use case is a manager who wants their assistant to collect printed documents on their behalf.

Note: To ensure delegates can access documents even when the job owner's machine is offline, enable Cloud Storage in Document Handling under Secure > Settings in the web console.

Auto Delegate and manual delegation

There are two ways a job owner can assign delegates:

  • Auto Delegate: The job owner adds users as permanent delegates. Every document submitted by the job owner is automatically shared with all added delegates. Auto Delegate is off by default; the job owner must enable it and add delegates.
  • Manual delegation: The job owner assigns delegates on a per-document basis, without enabling Auto Delegate. This is useful for one-off sharing or when only occasional delegation is needed.
Auto Delegate Manual delegation on a per-job basis

Job owner and delegate

Using the HP Secure Print desktop app, a delegate (the user chosen to release documents on behalf of another user) can:

  • View who delegated documents to them
  • Delete documents that have been delegated to them

Using the HP Secure Print desktop app, a job owner (the user who has granted delegation authority) can:

  • Add and remove delegates
  • View their current delegates
  • Delete their own documents, including delegated ones

Important behaviors

  • Once a document has been released by either the job owner or the delegate, it is no longer available to either party, unless the user selects Print and Retain at the printer.
  • Delegation is one level only. Delegates cannot re-delegate documents that have been delegated to them.
  • When a delegate releases a document, usage is reported against the job owner.
  • Documents submitted from the mobile app or Chrome extension are also available to delegates at a Secure Print printer or their mobile device.

Supported clients

Delegate Print requires the Print Scout component to be installed on user workstations. Delegate Print supports the following clients:

  • Microsoft Windows 10
  • Microsoft Windows 11

  • macOS 26 (Tahoe)

  • macOS 15 (Sequoia)

  • macOS 14 (Sonoma)

Supported customer configurations

Delegate Print applies to Secure Print only, and works with the OpenID provider, and with Internal Authentication or Active Directory for tenants configured with them before July 2026.

Known issues and limitations

  • Delegate Print does not support Guest Print users.
  • Delegate management (adding and removing delegates) is not supported in mobile or Chrome.
  • Email notifications are not supported.
  • If your site uses macOS Print Scouts with Active Directory Authentication Provider, you will need to import users' email addresses to use Delegate Print.
  • When Offline Print is enabled, documents are sent directly to a printer. The Auto Delegate interface is available but jobs will not be delegated.

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