Delegate Print

Overview

Delegate Print lets a job owner authorize one or more users, called delegates, to release their documents from any Secure Print capable device. A typical use case is a manager who wants their assistant to collect printed documents on their behalf.

Job owners can manage their delegates in the User Portal or in the HP Secure Print desktop app. Delegate settings stay in sync between the two, so a change made in one appears in the other.

Note: To ensure delegates can access documents even when the job owner's machine is offline, enable Cloud Storage in Document Handling under Secure > Settings in the web console.

Auto Delegate and manual delegation

There are two ways a job owner can assign delegates:

  • Auto Delegate: The job owner adds users as permanent delegates. Every document submitted by the job owner is automatically shared with all added delegates. Auto Delegate is off by default; the job owner must enable it and add delegates.
  • Manual delegation: The job owner assigns delegates on a per-document basis, without enabling Auto Delegate. This is useful for one-off sharing or when only occasional delegation is needed.
Auto Delegate Manual delegation on a per-job basis

Where users manage delegates

Job owners can manage delegates in two places:

  • The HP Secure Print desktop app: available to all users, whichever sign-in method they use. It's installed with Print Scout.
  • The User Portal: available to users who sign in through OpenID Connect or SAML single sign-on. Users can assign delegates to individual documents and set up Auto Delegate without installing anything.

Job owner and delegate

Using the User Portal or the HP Secure Print desktop app, a delegate (the user chosen to release documents on behalf of another user) can:

  • View who delegated documents to them
  • Delete documents that have been delegated to them

Using the User Portal or the HP Secure Print desktop app, a job owner (the user who has granted delegation authority) can:

  • Add and remove delegates
  • View their current delegates
  • Delete their own documents, including delegated ones

Important behaviors

  • Once a document has been released by either the job owner or the delegate, it is no longer available to either party, unless the user selects Print and Retain at the printer.
  • Delegation is one level only. Delegates cannot re-delegate documents that have been delegated to them.
  • When a delegate releases a document, usage is reported against the job owner.
  • Documents submitted from the mobile app or Chrome extension are also available to delegates at a Secure Print printer or their mobile device.

Supported clients

Managing delegates in the HP Secure Print desktop app requires the Print Scout component on user workstations. Users who sign in with OpenID Connect or SAML can manage delegates in the User Portal from a web browser instead, with no Print Scout required. Print Scout supports the following clients for Delegate Print:

  • Microsoft Windows 10
  • Microsoft Windows 11

  • macOS 26 (Tahoe)

  • macOS 15 (Sequoia)

  • macOS 14 (Sonoma)

Supported configurations

Delegate Print applies to Secure Print only. It works with OpenID Connect and SAML single sign-on. Active Directory and internal credentials have not been available since July 2026, but can be enabled on request. Delegate Print works with them as well.

All users can manage delegates in the HP Secure Print desktop app, whichever sign-in method they use. Install or update Print Scout on their workstations to a version that supports Delegate Print. Managing delegates in the User Portal is available only to users who sign in through OpenID Connect or SAML single sign-on.

Known issues and limitations

  • Delegate Print does not support Guest Print users.
  • Delegate management (adding and removing delegates) is not supported in mobile or Chrome.
  • Email notifications are not supported.
  • If your site uses macOS Print Scouts with Active Directory Authentication Provider, you will need to import users' email addresses to use Delegate Print.
  • When Offline Print is enabled, documents are sent directly to a printer. The Auto Delegate interface is available but jobs will not be delegated.

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