Mobile Submission

With Mobile Submission, print users can submit documents using a mobile device (via the HP Secure Print mobile app app). Users can download the app from the App Store (iOS) or the Google Play Store (Android).

Note: You will need a mobile device running either Apple iOS 13.0 or later, or Android OS 8.1 or later. If you are running versions earlier than Android 8.1, you will not be able to upgrade to the newer version of the app or install the app from app store.

Mobile Submission is disabled by default. To allow users to submit documents via their mobile device, you'll need to:

1. Navigate to the Secure > Settings > Secure Print Settings screen of the web portal.

2. Under Document Handling

  1. Enable Mobile Submission.
  2. Select whether to enable or disable Cloud Storage.The Cloud Storage setting affects how documents are released with mobile submission.
    • When Cloud Storage is enabled, documents submitted from mobile devices will always be available for release.
    • When Cloud Storage is disabled, documents will be released through an online Print Scout (which is installed on user workstations or Print Servers).

Note: Once the Mobile Submission function is enabled, you will not be able to turn it off yourself. To disable this function, you will need to reach out to our Support team for assistance.

Related Topics: