Queue-Profiles

Queue Profiles allow administrators to define rules that automatically match printers to the correct print queues when creating queues in bulk. Rather than configuring each printer’s queue individually, you define a profile once and let the system apply it across your entire fleet.

Each profile specifies two things: which printers to match (based on make/model, IP range, or location) and what queues to create for those printers (driver type, platform, and finishing options). When you run Create Queues from Profile, each printer is evaluated against the profiles in priority order, and the first matching profile is applied.

Default Queue Profiles

Every HP Insights tenant includes seven default Queue Profiles. These are pre-configured and ready to use. They serve as a starting point and can be customized to match your organization’s driver standards and finishing defaults.

The default profiles are listed in priority order as they appear in the Queue Profiles tab:

Priority

Profile Name

Source Match

Queue Templates

1

IPP Queues - All Printers

Model: *

All Platforms

2

HP Universal Driver

Model: *HP*

Windows | macOS

3

Konica Minolta Universal Driver

Model: *Konica Minolta*

Windows | macOS

4

Ricoh Universal Driver

Model: *Ricoh*

Windows | macOS

5

Lexmark Universal Driver

Model: *Lexmark*

Windows | macOS

6

Xerox Global Driver

Model: *Xerox*

Windows | macOS

7

Canon Universal Driver

Model: *Canon*

Windows | macOS

Note: IPP Queues - All Printers profile has the highest priority (1) and matches all printers (Model: *). It creates IPP queues for all platforms. Because it sits above all OEM-specific profiles, it will match every printer unless you reorder profiles or disable it. Review this profile before running queue creation to confirm it reflects your intended configuration.

Note: If your organization uses Letter paper size rather than A4, update the finishing options in each default profile before running queue creation. This is the most common customization needed before using the defaults

How Queue Profiles Work

Profile Components

Each Queue Profile has two parts: Source Match and Action-Create Queue Template. These correspond to the two sections in the Queue Profile Properties panel.

Source Match

Defines which printers the profile applies to. A printer must satisfy all specified criteria to match:

Field

Description

Manufacturer / Model

A wildcard pattern matched against the printer’s manufacturer and model string. Use * as a wildcard. Example: *HP* matches any printer with HP in the model string.

Location

Optional. Restricts matching to printers at a specific location. Enter a full path (e.g. Region\Site) or use a wildcard (e.g. *\Site) to match across regions.

IP Range

Optional. Restricts matching to printers within a specific IP address range. Enter a From and To address. Leave blank to match any IP address.

Action — Create Queue Template

Defines one or more queue templates to create for each matching printer. Each template is configured separately by clicking the + button in the Action-Create Queue Template section. The Create Queue Template panel has three sections:

General

Field

Description

Template name

A name for this queue template, used to identify it within the profile.

Queue Name Suffix

Optional. A suffix appended to the auto-generated queue name. Use this to distinguish queues created by different templates on the same printer (e.g. ‘-Color’, ‘-Mono’).

Type

The driver type for this queue. Manufacturer’s Driver for Windows uses the OEM’s driver. HP IPP Class Driver uses the IPP protocol. Note: On Windows 11 ARM and Windows 11 x64 with Windows Protected Print (WPP) ON, manufacturer drivers are not supported and will show ‘Driver not supported’ when selected.

Status

Controls how the queue is installed on workstations.

  • Disabled (default) — queue is not installed.

  • Manual-install — users install the queue themselves.

  • Auto-install — Print Scout installs the queue automatically on eligible workstations.

Configuration

Field

Description

Driver

For Manufacturer’s Driver for Windows type only. Select the printer driver to use. Must match the PDL of the target printer (e.g. HP Universal Printing PCL 6 for HP devices).

Delivery Service

For Windows queues only. HP Secure Print Service (default, recommended) delivers jobs via the Print Scout spooler with encrypted communication. Windows Print Spooler delivers jobs via standard TCP/IP RAW over port 9100.

Finishing Options

The default finishing options applied when the queue is installed. For Windows queues, select from the available options list. For IPP queues, click the Edit button to configure paper size, color, and duplex settings. If no options are selected for an IPP queue, defaults are Letter, Color, and Simplex.

Applied

Auto-install queues only. Controls whether user preference changes are reset. New install only — finishing options are applied at install time only; user changes are preserved. Every Day — finishing options reset to defaults overnight. Every 15/30/45 minutes, 1 hour, etc. — finishing options reset at the selected interval.

Installation Rules

Field

Description

Install for

Determines which users receive this queue. Users in this location installs the queue for all users whose workstation is in the matched printer’s location.

User Permissions

Optional. Restricts queue installation to specific users or groups. Leave blank to allow all users.

Platform

The operating systems this queue is deployed to. Options: Windows, macOS, ChromeOS. Multiple platforms can be selected. A profile can serve all platforms from a single template or use separate templates per platform.

 

ℹ️  Multiple queue templates per profile

A single profile can contain multiple queue templates — for example, one for Windows and one for macOS, or one mono and one colour queue. Each template is configured independently. Click the + button in the Action-Create Queue Template section to add additional templates.

Profile Priority

Profiles are evaluated in priority order, top to bottom. The first profile whose match criteria are satisfied by a printer is applied, and evaluation stops. Profiles lower in the list are not considered for that printer.

Priority is controlled by the order of profiles in the Queue Profiles grid. Drag profiles to reorder them. More specific profiles (narrower IP range or location criteria) should be placed above broader profiles (make/model only) to ensure they take precedence.

ℹ️  Example

You have an HP Universal Driver profile that matches all HP printers and creates A4 Mono Duplex queues. You also have an HP Executive profile that matches HP printers in a specific IP range and creates A4 Color Duplex queues. Place HP Executive above HP Universal Driver in the priority order so that executive-floor printers get the colour queue rather than the default mono queue.

Profile Override

A Profile Override can be specified per printer in the Device Import CSV. When a Profile Override is present for a device, the named profile is applied directly for that printer, bypassing the normal priority-based matching entirely. This is useful for specialist devices that would otherwise be matched by a generic profile.

The Queue Profiles Tab

Queue Profiles are managed at Direct Print > Direct Printers > Queue Profiles tab.

The toolbar provides four actions: Add, Duplicate, Delete, and Columns. The grid displays all profiles in priority order.

Column

Description

Priority

The evaluation order. Profiles are evaluated from highest to lowest priority (top to bottom). Drag rows to reorder.

Name

The profile name.

Source Match

A summary of the Manufacturer/Model pattern, IP range, and location filter configured for the profile.

Queue Templates

A summary of the queue templates defined in the profile, showing target platforms (Windows, macOS, ChromeOS, or All Platforms).

ℹ️  Duplicate

Use the Duplicate button to copy an existing profile as a starting point for a new one. This is useful when creating a variant of a default profile — for example, duplicating HP Universal Driver to create a custom HP Executive profile with different finishing options or a narrower IP range.

Managing Queue Profiles

The Queue Profiles tab supports full create, edit, disable, and delete operations on both custom profiles and the built-in default profiles. Changes to profiles affect future Create Queues from Profile operations but do not automatically update queues that have already been created.

Adding a New Profile

  1. Navigate to Direct Print → Direct Printers → Queue Profiles tab.

  2. Click Add. The Queue Profile Properties panel opens on the right.

  3. Under General, enter a name and set the Status (Enabled or Disabled).

  4. Under Source Match, configure the criteria:

    • Enter a Manufacturer / Model pattern. Use * as a wildcard (e.g. *HP*).

    • Optionally enter a Location path or wildcard (e.g. Region\Site or *\Site).

    • Optionally enter an IP Range (From and To addresses).

  5. Under Action-Create Queue Template, click + to add a queue template. The Create Queue Template panel opens.

  6. Configure the queue template:

    • Enter a Template name and optionally a Queue Name Suffix.

    • Select the Type: Manufacturer’s Driver for Windows or HP IPP Class Driver.

    • Set the Status: Disabled, Manual-install, or Auto-install.

    • Under Configuration, select the Driver (Manufacturer type only), Finishing Options, and Applied setting.

    • Under Installation Rules, set Install for, User Permissions, and Platform (Windows, macOS, ChromeOS).

  7. Click + again to add additional queue templates if needed (e.g. a second template for a different platform).

  8. Click Apply to save the profile.

  9. Drag the new profile to the correct position in the priority order. Place more specific profiles above broader ones.

Editing an Existing Profile

  1. Select the profile in the Queue Profiles grid.

  2. Click Edit. The property panel opens with the current configuration.

  3. Make your changes.

  4. Click Apply to save.

ℹ️  Editing does not recreate queues

Editing a profile changes how future Create Queues from Profile operations behave. It does not automatically update queues that were already created using the previous profile configuration. To apply the updated profile to existing printers, re-run Create Queues from Profile with the relevant devices selected.

Disabling a Profile

To temporarily prevent a profile from being applied without deleting it, select it in the grid. In the Queue Profile Properties panel, change the Status dropdown from Enabled to Disabled and click Apply. Disabled profiles are skipped during queue creation but remain in the priority list.

Deleting a Profile

Select the profile in the Queue Profiles grid. Click Delete. Deleting a profile does not affect queues that were already created using it. It only prevents the profile from being applied in future queue creation operations.

Create Queues from Profile

Create Queues from Profile is the action that applies your Queue Profiles to devices and generates the actual print queues. It is separate from managing profiles — configuring profiles defines the rules, while Create Queues from Profile executes them against your printer inventory.

Once profiles are configured and printers are imported, run Create Queues from Profile to generate print queues in bulk.

Selecting Printers

Queue creation can be triggered in two ways:

  • By device selection — select one or more printers in the Printers grid, then click Create Queues from Profile.

  • By location — select a location in the location panel, then click Create Queues from Profile. All printers in that location and its sub-locations are included.

Dry Run

Always run a Dry Run before committing queue creation on a large set of printers. Dry Run evaluates each printer against the profiles and shows what queues would be created — including the matched profile name and derived queue name — without making any changes.

Select your devices or location.

  1. In the Create Queues from Profile dialog, select Dry Run and click Start.

  2. Review the results. Check that each device has matched the expected profile and that the queue names are correct.

  3. If any devices matched the wrong profile, adjust the profile priority order or add a Profile Override in the device record, then re-run the Dry Run.

  4. When the results look correct, click Import in the results view to commit the queue creation.

ℹ️  Dry Run options

After a Dry Run completes, three actions are available: Refresh (re-run the dry run with the same selection), Import (commit the queues), and Discard (exit without creating anything). You can iterate on profile configuration and run Dry Run as many times as needed before committing.

Queue Naming

The name given to each created queue is determined as follows:

Condition

Queue name used

Queue Name specified in the Device Import CSV for this printer

The specified Queue Name is used as-is.

No Queue Name specified

Name is constructed as: {Make} {Model} – {Network Address}, where Network Address is the hostname if present, or the IPv4 address if not.

A queue with the same name already exists for this device

A number is appended to avoid duplicates (e.g. HP LaserJet – printer1 (2)).

Time Limit

A Create Queues from Profile operation that runs for more than 10 minutes is automatically aborted. For very large selections, split the operation by location or by smaller device batches to stay within this limit.

Default Profile Reference

The following sections show the configuration of each default Queue Profile for reference.

IPP Queues — All Printers

Field

Value

Source Match: Model

*

Source Match: IP Range

Any

Source Match: Location

Any

Queue Template: Type

IPP

Queue Template: Platform

All Platforms

Queue Template: Finishing

A4, Mono, Duplex On

HP Universal Driver

Field

Value

Source Match: Model

*HP*

Source Match: IP Range

Any

Source Match: Location

Any

Queue Template 1: Type

Manufacturer

Queue Template 1: Driver

HP Universal Printing PCL 6

Queue Template 1: Platform

Windows

Queue Template 1: Finishing

A4, Mono, Duplex On

Queue Template 2: Type

IPP

Queue Template 2: Platform

macOS

Queue Template 2: Finishing

A4, Mono, Duplex On

Konica Minolta Universal Driver

Field

Value

Source Match: Model

*Konica Minolta*

Source Match: IP Range

Any

Source Match: Location

Any

Queue Template 1: Type

Manufacturer

Queue Template 1: Driver

KONICA MINOLTA Universal PCL

Queue Template 1: Platform

Windows

Queue Template 1: Finishing

A4, Mono, Duplex On

Queue Template 2: Type

IPP

Queue Template 2: Platform

macOS

Queue Template 2: Finishing

A4, Mono, Duplex On

Ricoh Universal Driver

Field

Value

Source Match: Model

*Ricoh*

Source Match: IP Range

Any

Source Match: Location

Any

Queue Template 1: Type

Manufacturer

Queue Template 1: Driver

Ricoh PCL6 Universal Driver V4

Queue Template 1: Platform

Windows

Queue Template 1: Finishing

A4, Mono, Duplex On

Queue Template 2: Type

IPP

Queue Template 2: Platform

macOS

Queue Template 2: Finishing

A4, Mono, Duplex On

Lexmark Universal Driver

Field

Value

Source Match: Model

*Lexmark*

Source Match: IP Range

Any

Source Match: Location

Any

Queue Template 1: Type

Manufacturer

Queue Template 1: Driver

Lexmark Universal Print Driver v2

Queue Template 1: Platform

Windows

Queue Template 1: Finishing

A4, Mono, Duplex On

Queue Template 2: Type

IPP

Queue Template 2: Platform

macOS

Queue Template 2: Finishing

A4, Mono, Duplex On

Xerox Global Driver

Field

Value

Source Match: Model

*Xerox*

Source Match: IP Range

Any

Source Match: Location

Any

Queue Template 1: Type

Manufacturer

Queue Template 1: Driver

Xerox Global Print Driver

Queue Template 1: Platform

Windows

Queue Template 1: Finishing

A4, Mono, Duplex On

Queue Template 2: Type

IPP

Queue Template 2: Platform

macOS

Queue Template 2: Finishing

A4, Mono, Duplex On

Canon Universal Driver

Field

Value

Source Match: Model

*Canon*

Source Match: IP Range

Any

Source Match: Location

Any

Queue Template 1: Type

Manufacturer

Queue Template 1: Driver

Canon Generic Plus PCL6

Queue Template 1: Platform

Windows

Queue Template 1: Finishing

A4, Mono, Duplex On

Queue Template 2: Type

IPP

Queue Template 2: Platform

macOS

Queue Template 2: Finishing

A4, Mono, Duplex On

Troubleshooting

Issue

Resolution

A printer matched the wrong profile during queue creation.

Check the priority order in the Queue Profiles grid. Note that IPP Queues - All Printers has priority 1 and matches all printers — if you do not want IPP queues created for all devices, disable or reorder this profile. A broader OEM profile may also be above a more specific custom profile. Move the more specific profile higher in the list, then re-run a Dry Run to verify.

A printer did not match any profile and no queue was created.

The printer’s make/model string did not match any active profile’s pattern. Check the make/model value for the device in the Printers grid and compare it against your profile patterns. Adjust the pattern to include the unmatched string, or add a Profile Override to the device record.

Queue creation was aborted before completing.

The operation exceeded the 10-minute time limit. Split the selection into smaller batches by location or device group and run queue creation again on each batch.

Queues were created but have the wrong finishing options.

Edit the profile to correct the finishing options, then re-run Create Queues from Profile for the affected devices. Existing queues will be replaced with the corrected configuration.

Profile Override is not being applied.

Confirm the Profile Override value in the Device Import CSV exactly matches the name of an existing active profile (case-sensitive). Re-import the device record if needed, then re-run queue creation.

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