How to submit documents using the HP Secure Print mobile app

If the Mobile Submission feature is enabled, users can send print jobs from their mobile devices, ready for release at a secure printer.

Note: You will need a mobile device running either Apple iOS 13.0 or later, or Android OS 8.1 or later. If you are running versions earlier than Android 8.1, you will not be able to upgrade to the newer version of the app or install the app from app store.

Note: The AirPrint user cache is not cleared so the user is not prompted with a login request. In an environment where multiple users share one iOS mobile device, users must manually open the HP Secure Printer and then select Forget Username and Password for the job to be listed with the correct user.

Android

  1. Register your mobile device. Follow instructions outlined in the Register a Mobile Device topic.
  2. Open an app that supports printing (e.g. Google Docs).
  3. Select the document you want to print.
  4. Tap the three dots in the top-right corner.
  5. Select Share and Export > Print.
  6. In the list of printers, select Secure Printer.
  7. Click the printer icon to complete document submission.
  8. Go to any secure printer to release your document or you can also release the document using the mobile app.

iOS

Setting up mobile submission

Before you can submit documents to HP Secure Print, you’ll will need to set up mobile submission on your iOS device first.

To set up mobile submission on your iOS device:

Step 1: Register your mobile device

Follow instructions outlined in the Register a Mobile Device document if you have not already done so.

Step 2: Download and Install the configuration profile on your iOS device

Note: Skip this step and proceed to Step 3 if your administrator has automatically installed the configuration profile for you. The profile is already installed if you see the HP Secure Printer in the list of available printers when submitting a test page.

Note: The ability to download and install the configuration profile by a user is controlled by the "Allow manual profile installation" setting in the Secure > Settings > Document Handling section. It is ON by default, allowing users to download and install the configuration profile. If you want to use Mobile Device Management (MDM) for profile installation, turn this setting OFF. Refer to the Downloading the iOS Configuration Profile for use with MDM documentation for more information.

  1. Using the HP Secure Print mobile app, tap the menu icon (three horizontal lines, typically located in the top-left corner) to display additional navigation options.

  2. Click the Install Printer option.

    This opens the Configure Printing with Mobile dialog. Follow instructions on the screen.

    Download the Profile

    1. A configuration profile will automatically be downloaded on your iOS device. You can also download the profile manually if the automatic download does not work.

    2. A prompt will appear saying: “This website is trying to download a configuration profile. Do you want to allow this”. Tap Allow.

    3. You’ll see the Profile Downloaded dialog. Tap Close.

    Install the Profile

    1. On your iOS device, navigate to the Settings menu, select Profile Downloaded.

    2. Install the Secure Printer profile by tapping Install in the upper-right corner.

    3. Enter your device passcode when prompted.

    4. Tap Install again to confirm.

    5. Tap Done to complete printer profile installation.

3. Once the profile is installed, you’ll see a Secure Printer in the list of Configuration Profiles. You are now ready to submit documents using your mobile device.

Step 3: Submit a test page

  1. Go back to the HP Secure Print mobile app, tap the menu icon (three horizontal lines, typically located in the top-left corner) to display additional navigation options.
  2. Select How to submit a job. This section provides printing instructions and includes a Print a Test Page button, allowing you to send a test page to the secure printer you just installed.

  1. Tap the Print a test page button.

4. In the printer options dialog box, select Secure Printer. A dialog box appears.

5. In the Username field, enter your registered username (e.g. email address, network ID).

6. In the Password field, paste the App Code. Since the App Code is already copied to your clipboard, simply click Paste to insert it.

7. If authentication is successful, you'll see the following message: Test successful! Your device is ready for printing! Your credentials will be remembered the next time your print.

  1. Click Return to Home to navigate back to the print job list.

  1. Go to any secure printer to release the test page.

Note: You will not have to enter password for subsequent print jobs. However, if you are running iOS version 13.3.1, you may be prompted to enter the password every time you submit a print job. This is a known issue with the iOS version.

How to submit documents from your mobile device (iOS)

  1. Open any app that supports printing (e.g. Memo).
  2. Select the document that you want to print.
  3. Select Print.
  4. In the printer options dialog box, select Secure Printer and then click Print.

Note: On some apps, you may need to select AirPrint first before you can select Secure Printer.

  1. Go to any secure printer to release your document.

Related Topic:

Mobile Submission