How to submit documents using the HP Secure Print mobile app

There are two ways to submit documents from your mobile device, ready for release at a secure printer: upload directly from the HP Secure Print mobile app home screen, or print to HP Secure Print mobile app from within other apps on your device, such as Google Docs or Photos, using your device's native print or share option.

The Upload button is always available and does not require any additional feature to be enabled. Printing from other apps on your device requires the Mobile Submission feature to be enabled by your administrator, and requires activating your mobile device first (on iOS, this also includes installing a configuration profile).

Note: You will need a mobile device running either Apple iOS 13.0 or later, or Android OS 8.1 or later. If you are running versions earlier than Android 8.1, you will not be able to upgrade to the newer version of the app or install the app from app store.

Note: The AirPrint user cache is not cleared so the user is not prompted with a login request. In an environment where multiple users share one iOS mobile device, users must manually open the HP Secure Printer and then select Forget Username and Password for the job to be listed with the correct user.

Upload documents directly from the app (Android and iOS)

The fastest way to submit a document is directly from the HP Secure Print mobile app home screen. This works the same way on Android and iOS, and doesn't require registering your device or installing a configuration profile.

Note: The Upload button requires HP Secure Print mobile app version 3.1.0 or later (released August 10, 2026). Update the app from the App Store or Google Play Store if the Upload button is not visible on your home screen.

  1. Open the HP Secure Print mobile app and tap Upload on the home screen.
  2. Select the file or photo you want to print from your device.
  3. Tap Upload to submit the document to your secure print queue.
  4. Go to any secure printer to release your document, or release it using the mobile app.

Supported file types and per-file size limits

File type Size limit
PDF 250 MB
JPG / JPEG / PNG 50 MB
TXT 10 MB
Word (.doc, .docx) 60 MB
Excel (.xls, .xlsx) 60 MB
PowerPoint (.ppt, .pptx, .pps, .ppsx) 60 MB
RTF 60 MB

Note: BMP is not supported. Up to 5 files can be uploaded at once.

Print from other apps on your device (Android)

  1. Register your mobile device. Follow instructions outlined in the Register a Mobile Device topic.
  2. Open an app that supports printing (e.g. Google Docs).
  3. Select the document you want to print.
  4. Tap the three dots in the top-right corner.
  5. Select Share and Export > Print.
  6. In the list of printers, select Secure Printer.
  7. Click the printer icon to complete document submission.
  8. Go to any secure printer to release your document or you can also release the document using the mobile app.

Print from other apps on your device (iOS)

Setting up mobile submission

Before you can submit documents to HP Secure Print, you’ll will need to set up mobile submission on your iOS device first.

To set up mobile submission on your iOS device:

Step 1: Register your mobile device

Follow instructions outlined in the Register a Mobile Device document if you have not already done so.

Step 2: Download and Install the configuration profile on your iOS device

Note: Skip this step and proceed to Step 3 if your administrator has automatically installed the configuration profile for you. The profile is already installed if you see the HP Secure Printer in the list of available printers when submitting a test page.

Note: The ability to download and install the configuration profile by a user is controlled by the "Allow manual profile installation" setting in the Secure > Settings > Document Handling section. It is ON by default, allowing users to download and install the configuration profile. If you want to use Mobile Device Management (MDM) for profile installation, turn this setting OFF. Refer to the Downloading the iOS Configuration Profile for use with MDM documentation for more information.

  1. Using the HP Secure Print mobile app, tap the menu icon (three horizontal lines, typically located in the top-left corner) to display additional navigation options.

  2. Click the Install Printer option.

    This opens the Configure Printing with Mobile dialog. Follow instructions on the screen.

    Download the Profile

    1. A configuration profile will automatically be downloaded on your iOS device. You can also download the profile manually if the automatic download does not work.

    2. A prompt will appear saying: “This website is trying to download a configuration profile. Do you want to allow this”. Tap Allow.

    3. You’ll see the Profile Downloaded dialog. Tap Close.

    Install the Profile

    1. On your iOS device, navigate to the Settings menu, select Profile Downloaded.

    2. Install the Secure Printer profile by tapping Install in the upper-right corner.

    3. Enter your device passcode when prompted.

    4. Tap Install again to confirm.

    5. Tap Done to complete printer profile installation.

3. Once the profile is installed, you’ll see a Secure Printer in the list of Configuration Profiles. You are now ready to submit documents using your mobile device.

Step 3: Submit a test page

  1. Go back to the HP Secure Print mobile app, tap the menu icon (three horizontal lines, typically located in the top-left corner) to display additional navigation options.
  2. Select How to submit a job. This section provides printing instructions and includes a Print a Test Page button, allowing you to send a test page to the secure printer you just installed.

  1. Tap the Print a test page button.

4. In the printer options dialog box, select Secure Printer. A dialog box appears.

5. In the Username field, enter your registered username (e.g. email address, network ID).

6. In the Password field, paste the App Code. Since the App Code is already copied to your clipboard, simply click Paste to insert it.

7. If authentication is successful, you'll see the following message: Test successful! Your device is ready for printing! Your credentials will be remembered the next time your print.

  1. Click Return to Home to navigate back to the print job list.

  1. Go to any secure printer to release the test page.

Note: You will not have to enter password for subsequent print jobs. However, if you are running iOS version 13.3.1, you may be prompted to enter the password every time you submit a print job. This is a known issue with the iOS version.

How to submit documents from your mobile device (iOS)

  1. Open any app that supports printing (e.g. Memo).
  2. Select the document that you want to print.
  3. Select Print.
  4. In the printer options dialog box, select Secure Printer and then click Print.

Note: On some apps, you may need to select AirPrint first before you can select Secure Printer.

  1. Go to any secure printer to release your document.

Related Topic:

Mobile Submission