End-User Portal

The End-User Portal is a web-based interface in HP Insights that allows users to manage their print jobs and passcodes without needing to install Print Scout on their devices. End-users can perform the following actions through the portal:

  • Access the portal by using their OpenID Connect or SAML email address.
  • Manage documents
    • View documents in the queue including documents submitted from the Print Scout, Chrome Extension, Mobile App, or Microsoft Universal Print
    • Upload documents
    • Update finishing options before uploading documents
    • Delete documents (single or multiple documents)
  • Passcode Management - Users can generate, reset, and manage their passcodes directly from the portal.
  • Card Registration - Users can register their proximity cards, without using Print Scout.
  • Delegate Print - Users can assign delegates to individual documents or set up Auto Delegate, without using Print Scout.

Key Features

  • Provides a true cloud experience by eliminating the need to install the Print Scout on user workstations for passcode management.
  • Users can conveniently manage their documents and passcode from any operating system using any web browser.
  • Easy to set up. The administrator simply needs to send users a link to the end-user portal.
  • Documents are securely transferred and stored in the cloud.

How users get started

1. The IT administrator distributes the User Portal link to users.

Note: An email invitation template is not available for the User portal.

2. The user logs into the End-User Portal.

  • New users: Users sign in using their OpenID Connect or SAML email address. If it is their initial sign-in, the user's email address will be registered with HP Insights, and they will be prompted to generate a passcode. The passcode will be sent to the user's email address for future reference.
  • Existing users: Existing users don’t need to generate a new passcode.

3. The new user generates a passcode.

4. The user can go back to the My Printing page to view, delete, or upload documents.

About passcodes

Passcode authentication is an alternative way to authenticate at a printer. If an employee ID card is lost, damaged, or unavailable, the employee can use a passcode to authenticate at a printer to release documents.

There are two ways users can obtain a passcode to use for authentication:

  • Through the registration of OpenID Connect or SAML credentials via the HP Secure Print Setup Guide, which is installed by the Print Scout.
  • Through the end-user portal. This is suitable for sites who do not have Print Scouts installed on user workstations.

The passcodes obtained from the End-User Portal serve the following purposes:

  • Identifying or authenticating oneself at the printer.
  • Registering Card Readers using the passcode.

Note: Passcodes generated via the user portal cannot be recovered from the Secure Print Setup Guide or the mobile app. Passcodes will only be visible during their creation. After that, passcodes will not be visible anywhere else. If users forget their passcodes, they have the option to reset it through the Print Scout Setup Guide and the End-User portal. They can also refer to the email that was sent to them.

Tasks

For administrators

For users

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