Passcode Authentication

Typically, print users identify themselves at printers by tapping their Card Readers or by entering their email address and PIN. Passcode authentication provides users with an alternative method to securely access printers and release print jobs. This method is especially useful when traditional authentication options, such as ID cards or PINs, are unavailable. For example, if an employee ID card is lost, damaged, or unavailable, the employee can use a passcode to authenticate at a printer to release documents.

Note: Passcode authentication is available for sites with OpenID Connect authentication only.

Generating a Passcode

Option 1: Generate a Passcode Using the End‑User Portal

If the End‑User Portal is enabled, users can generate or reset their passcode directly from the portal.

  1. Sign in to the user Portal. For more information about the User Portal, refer to the End‑User Portal documentation.

  2. Open Passcode.

  3. Select Generate.

  4. Follow the on‑screen instructions to create a new passcode.

The passcode is shown only at creation time. Users should save it for future use.

If passcode expiration is enabled, users will be prompted to reset their passcode when it expires.

Option 2: Generate a Passcode Using the Mobile App

Users can also generate a passcode using the mobile app, without requiring a Print Scout.

  • When a user signs in to the mobile app and does not yet have a passcode, the app automatically detects this state.

  • A dialog is displayed prompting the user to generate a passcode.

  • The user selects the Reset button to generate a new passcode.

The passcode is displayed only during creation, so users should save it immediately.

Option 3: Passcode Generation using Print Scout

When Print Scout is installed, a passcode is automatically generated the first time a user signs in through Print Scout. The user does not need to take any manual action during this initial login. This occurs as part of the Print Scout sign‑in and registration process. The passcode is created using the passcode rules configured by the administrator (such as length and complexity).

If a user forgets their passcode or if it expires, Print Scout allows the user to generate a new one.

How to enable and configure the Passcode feature

For information on how to enable Passcode, refer to the Passcode Settings document.

How to reset a passcode

For information on how to reset a passcode, refer to the How to reset your passcode document.

How to release a document using a passcode

For information on how to release documents using a passcode, refer to the Releasing print jobs with a passcode document.

Related Topics: