Passcode Authentication

Typically, print users identify themselves at printers by tapping their Card Readers or by entering their email address and PIN. Passcode authentication provides users with an alternative method to securely access printers and release print jobs. This method is especially useful when traditional authentication options, such as ID cards or PINs, are unavailable. For example, if an employee ID card is lost, damaged, or unavailable, the employee can use a passcode to authenticate at a printer to release documents.

Note: Passcode authentication is available for sites with OpenID Connect authentication only.

Generating a Passcode

Users have two methods of generating a passcode, depending on whether Print Scouts are installed

For organizations with Print Scouts installed
- Users enter their OpenID Connect credentials in the Print Setup Guide.
- The system assigns a passcode based on the complexity chosen by the IT administrator.
- Users receive an email confirming that a passcode has been created for their account.
Note: Users should record their passcodes for future use.
For organizations without Print Scouts installed (sites in pure cloud mode where Cloud Storage is enabled and Cloud Site Service is used)
- End-users can use the End-User Portal to generate a passcode.
- Users access the End-User Portal using their OpenID email address.
- On first sign-in, users are prompted to generate a passcode.
- After generating, users receive a confirmation message and should save the passcode for future reference.

How to enable and configure the Passcode feature

For information on how to enable Passcode, refer to the Passcode Settings document.

How to reset a passcode

For information on how to reset a passcode, refer to the How to reset your passcode document.

How to release a document using a passcode

For information on how to release documents using a passcode, refer to the Releasing print jobs with a passcode document.