Passcode Settings

Typically, employees identify themselves at printers by tapping their proximity cards or by entering their email address and PIN. Passcode authentication is an alternative way to authenticate at a printer. If an employee ID card is lost, damaged, or unavailable, the employee can use the passcode to authenticate at a printer.

Note: Passcode authentication is available for sites with OpenID Connect authentication only.

Enable Passcode Only Release – This toggles passcode authentication on or off. By default, passcode authentication is OFF.
Character complexity – Choose whether to use Numeric or Alphanumeric passcodes. By default, passcodes are numeric only.
Passcode length – Set the desired length of passcodes, between 6 and 10 characters. By default, passcodes are 6 characters.

Generating Passcodes

Users have two methods of obtaining a passcode, depending on whether Print Scouts are installed

For organizations with Print Scouts installed: When a user enters their OpenID Connect credentials in the HP Secure Print Setup Guide, the system will assign them a passcode based on the complexity chosen by their IT administrator. If the passcode is forgotten, it will be sent to the employee via email.
For organizations without Print Scouts installed (sites in pure cloud mode where Cloud Storage is enabled and Cloud Site Service is used): End-users can use the End-User Portal to generate a passcode. After generating it, users will receive an email containing the passcode for future reference. To enable the user portal, refer to the End-User Portal document.

Resetting Passcodes

Users can choose from three options to reset their passcodes:

If Print Scout is installed, reset using the HP Secure Print desktop app in the tray .
If Print Scout is not installed, use the end-user portal (if it is enabled)

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