Sign in at the printer
To release jobs on a printer screen, you first sign in to show the printer who you are. How you sign in depends on how your organization has set up Secure Print.
Ways to sign in
Your organization decides which of these you can use. Not sure? Check your invitation email or ask your IT team.
| Method | How it works |
|---|---|
| Card | Tap your card on the card reader attached to the printer, or on an SR25 release device. |
| Passcode | Enter your passcode on the printer screen. For organizations that use OpenID Connect or SAML single sign-on. |
| Email address and PIN | Enter your registered email address and PIN on the printer screen. |
| Windows username and password | Enter your Windows username and password on the printer screen. For organizations that use Active Directory. |
| QR Sign-In | Scan the QR code on the printer screen with the HP Secure Print mobile app mobile app, then approve the sign-in. |
If you can't sign in
- Card not recognized: make sure your card is registered. See Register a Card Reader.
- Forgotten passcode: see Reset your passcode.
- Forgotten PIN: see Change your PIN.