What's New: May 2026
HP Secure Print Service Hotfix (Local and Cloud Connector)
Version: 2605.2506.4850
Release Date: May 29, 2026
HP Secure Print Service Bug fixes
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QR sign-in failure on HP printers (Cloud Connector) - Fixed an intermittent issue where QR sign-in could fail on HP printers secured using the Cloud Connector, even after successful approval in the mobile app.
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MagTek card reader authentication issue - Fixed an issue where misread swipes on MagTek magnetic stripe readers could, in rare cases, authenticate a user as the wrong account. The Secure Print Service now detects and rejects invalid card reads on HP and Toshiba devices, preventing them from being registered or used for sign-in.
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Max File Size not enforced (Scan to Email via Microsoft 365 SMTP) - Fixed an issue where the Max File Size limit was not enforced for Scan-to-Email jobs sent via Microsoft 365 SMTP. Scans exceeding the configured limit are now correctly blocked, and users receive an appropriate error notification.
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Log4j vulnerability remediation - Removed unused Log4j library files from the Secure Print Service and Discovery Deployment Utility to address flagged vulnerabilities (CVE-2021-44832, CVE-2025-68161).
HP Insights 4.5 Release Notes - May 2026
Note: For a complete list of the features and improvements included in the HP Insights 4.4, refer to the HP Insights/HP Secure Print 4.5 Release Notes - May 2026.
Security Updates
System User Password Expiration
Administrators can now enforce password expiration for internal users, including enabling or disabling expiration, setting expiration intervals (1–365 days), and immediately expiring passwords to require a change at next login.
For more information, see Password Expiration for System Users
Masked Private Data Fields
HP Insights 4.5 improves handling of sensitive configuration values in the web console by masking them by default, reducing the risk of exposure in shared or screen‑shared environments. The following fields are now displayed as hidden values instead of full text: Site Encryption Key, API Authorization Key, and OAuth API Client Secret.
Platform Updates
Centralized Mobile App Access Controls
A new Mobile section under Secure Settings provides a single location to enable or disable end-user access to the Secure Print mobile app. The Enable Mobile Access toggle controls mobile app registration and use. A read-only Mobile Features list shows which capabilities are active based on your configuration and licensing.
Note: Requires Print Scout v8.3 (Windows) or v2.31 (macOS).
For more information, see Mobile App Access Controls
Email Notification Management
A new Email Notification section under Account Settings provides a single place to control which system-generated emails are sent and to whom. Notifications are organized by audience (Print Users and Administrators) and can be enabled or disabled individually. Notifications required for core functionality are marked Always On.
For more information, see Email Notification Management.
Enhanced Print Scout Management in Web Console
Archive Print Scouts
Archive and Archived Print Scouts actions are now available on the Discover > Print Scout page, allowing administrators to maintain a cleaner view of the Print Scout screen. Filtered data can also be exported to help identify outdated Print Scouts.
For more information, see Archive Print Scouts
New Columns in the Print Scout Tab
Three columns have been added or updated on the Discover > Print Scout tab - Scout Health (renamed), Active in Last 30 Days (new), and Support Level (new).
For more information, see Print Scout Columns
New CSV Export
A new CSV Export button has been added to the Discover > Print Scout tab, allowing administrators to export Print Scout data to a CSV file for external analysis, reporting, or sharing with other teams.
Discover on Demand for Device Scout
Administrators can now trigger an immediate Device Scout discovery scan from the web console without waiting for the next scheduled scan. Available under Discover > Device Scout.
Note: Requires Device Scout version
For more information, see Discover on Demand
Direct Print Enhancements
Bulk Location Import via CSV
A new CSV Location Import option under Direct > Direct Printers > Locations allows administrators to import locations in bulk using a CSV file, instead of creating them individually in the web console.
For more information, see Bulk Location Import for Direct Print
Enhanced Devices Import
The Devices Import in Direct > Direct Printers has been updated to support two additional fields: Queue Name (formerly Printer Label) and Profile Override.
Queue Profiles for Direct Print
Queue Profiles introduce a rule-based approach to print queue creation for Direct Print. Administrators define matching rules (model, IP range, or location) and queue templates. HP Insights includes built-in profiles for out-of-the-box configuration.
For more information, see Queue Profiles
Create Queues from Profile
A new Create Queues from Profile action under Direct > Direct Printers automatically generates print queues based on defined Queue Profiles. HP Insights evaluates selected devices against enabled profiles and creates queues using the first matching profile.
For more information, see Create Queues from Profile
Secure Print Service Updates
QR Sign-In (HP Devices Only)
QR Sign-In provides a passwordless sign-in option at secure printers. Users scan a QR code displayed on the printer screen using the HP Secure Print mobile app to sign in and access their print jobs. QR Sign-In works alongside existing sign-in methods.
Note: Requires
For more information, see Configuring QR Sign-In.
Admin-Managed Certificates for Secure Print Service(On-Premises Only)
Administrators can now apply custom TLS/SSL certificates and server aliases to the Sentry Print Service, replacing the default HP certificate. A new Certificate Manager app is included with Secure Print Service at
For other releases, see What's New.