User Portal settings and limits

These settings control the User Portal. To turn the portal on, see Turn on the User Portal.

Enable User Portal for End-Users

Turns the User Portal on. Once it's on, a link to the portal is displayed for you to share with users. Find it in Secure > Settings.

Allow Job Upload

The Allow Job Upload setting gives administrators control over whether users can upload print jobs through the User Portal.

  • When Allow Job Upload is ON, users can upload documents for printing through the User Portal. The Upload button is visible and functional.

  • When Allow Job Upload is OFF, uploading print jobs via the User Portal is not available. The Upload button is hidden from the User Portal.

The option to disable web upload is useful for organizations with strict data security or compliance requirements. It allows organizations to restrict document uploads while still providing access to other portal features.

Note: If you’re an existing customer with the User Portal for End-Users setting turned ON, web upload will be enabled automatically. If the User Portal for End-Users is OFF, or you’re a new customer, web upload will start off disabled.

Friendly URL

The Friendly URL replaces the default GUID in the portal address. Set it in the Friendly URL field in Account Settings > Settings.

Notes:

  • The Friendly URL is limited to 20 alphanumeric characters.

  • Only users with System Administrator and IT Administrator roles can configure the Friendly URL for the User Portal.

  • Friendly URL cannot contain special characters; only alphanumeric characters are allowed.

Supported file formats and size limits

The End-User Portal supports uploading documents with the following file formats:

  • PDF
  • JPEG
  • BMP
  • PNG
  • TXT
  • Microsoft Office (doc, docx, xls, xlsx, ppt, pptx)

The maximum file size allowed for the User Portal is as follows:

Web browser

  • TXT: 10 MB
  • JPEG, BMP, PNG: 50MB
  • MS Office docs: 60 MB
  • PDF: Up to 250 MB

Notes and Limitations:

  • Documents uploaded through the End-User Portal are stored in the cloud.
  • For on-premises sites that do not use Cloud Connector, the document names of print jobs submitted through the Print Scout are displayed on the User Portal in an encrypted format.

Related topics