Get started with Secure Print
Secure Print holds your print jobs until you're at the printer, so nobody else picks them up. Before you can release your first job, you register and set up how you'll sign in at the printer. You only need to do this once.
Before you begin
- Check your email for an invitation from your organization. It includes the details you need to get started.
- Make sure Print Scout is installed on your computer. You'll see the HP Secure Print desktop app icon in the notification area of the taskbar (Windows) or in the menu bar (macOS). If it isn't there, contact your IT team.
Get set up
Open the HP Secure Print desktop app
Select the HP Secure Print desktop app icon in the notification area (Windows) or menu bar (macOS).
Register for Secure Print
How you register depends on how your organization signs you in:
- Email address and PIN: see Register your email address.
- Single sign-on (OpenID Connect or SAML): select Login to continue, then sign in with your work email address and password. See Register with your OpenID Connect credentials. The same process applies to SAML. You can also register by signing in to the User Portal.
- Windows (Active Directory) account: you don't need to register. Continue to Set up how you'll sign in at the printer.
On Linux, register by sending a print job to the default secure printer.
Set up how you'll sign in at the printer
Depending on how your organization is configured, you might need to set up one of these sign-in methods:
- Card: register your proximity card at the printer or in the User Portal.
- Passcode: if your organization uses single sign-on and passcodes, get your passcode from the HP Secure Print desktop app or the User Portal. You can use the passcode to sign in at the printer and to register a proximity card.
- Phone or tablet: register your mobile device to use QR Sign-In or QR Release.
If you sign in at the printer with your email address and PIN, or your Windows username and password, there's nothing else to set up.
Not sure which sign-in method your organization uses? Check your invitation email or ask your IT team.
Release your first job
Print as you normally would. Then go to a secure printer, sign in using the method your organization has set up, and release your job.
See Release jobs at the printer for the ways you can release your print jobs.
Result
You're set up. From now on, print as usual and release your jobs at any secure printer.
What else you can do
Manage your jobs
- View or delete your jobs in the HP Secure Print desktop app before you go to the printer
- Change document options, such as copies or color
- Let someone else release your jobs with Delegate Print
- Switch locations when you travel, if your organization uses more than one region
Manage your PIN, passcode and cards
- Change your PIN
- Reset your passcode
- Use the User Portal to generate or reset a passcode, register a card, and upload or delete documents
Other ways to print and scan
- Print from your phone or tablet
- Install the Chromebook extension
- Print from a Chromebook
- Print as a guest
- Scan documents
Data privacy
- Change your data privacy region in the HP Secure Print desktop app
Does your organization use Secure Print Direct instead? See Get started with Secure Print Direct.
Languages
The mobile app, the HP Secure Print desktop app and the Secure Print screens on secure printers are shown in the language set on your device. They're available in Chinese, Dutch, French, German, Italian, Japanese, Norwegian, Portuguese (Brazil), Portuguese (Portugal), Spanish and Swedish. Any other language is shown in English.