Archived Release Notes

Secure Print Service Hotfix (Local Connector Only)

Version: 2507.3015.3765

Release Date: December 2025

This release introduces the latest Secure Print Service for HP Insights including several significant improvements and bugfixes.

• Secure Scan Workflow DPI Issue - Fixed the Secure Scan workflow so that the selected Secure Scan DPI is correctly applied to the job instead of always defaulting to 300 dpi.

• Fixed Scan to OneDrive Failures - Resolved an issue where scans failed to upload if the user was logged out manually or automatically by the printer. This was caused by the printer’s inactivity timeout interrupting the upload process. The Secure Scan upload process now continues even if the user is logged out.

• Secure Scan Filename Error with SCIM-Provisioned User Names - Resolved an issue where secure printers displayed a “Please enter a valid file name” error during Secure Scan if the user's name (imported via SCIM as “Lastname, Firstname”) contained a comma. This occurred when scan attributes were modified. Users can now change scan settings without encountering filename validation errors.

Secure Print Service Hotfix (Cloud Connector Only)

Version: 2507.3015.3767

Release Date: December 2025

Enhanced Card Swipe Reliability

Improved how card swipe events are handled to make authentication more reliable. Card events are now processed only when the device is ready. Communication with HP card readers has been strengthened for better accuracy and clearer logging. Initialization of card readers is now more consistent, especially during device startup or reconnects. These changes make card swipe behavior more stable, predictable, and easier to diagnose.

HP Secure Print mobile app Update

• Android: 2.13.7.25100710

• iOS: 2.12.3.25091712

• Release Date: December 2025

This release includes design enhancements and an updated location for the Print Scout QR Code.

Print Scout Hotfix

Version: 8.1.23.103

Release Date: November 2025

Installer Update

Resolved an issue where the Print Scout MSI installer could connect to the wrong environment when no configuration files are present. The MSI installer will now block installation if the configuration file (Setup.ini and CustomerSecret.dat OR Installconfig.ini) are missing, preventing accidental connections to the wrong environment.

If you installed Print Scout (versions 8.1.12 or 8.1.14) via the MSI installer without including a valid configuration file, uninstall the current installation then reinstall using the latest version (8.1.23). Make sure that the correct configuration files are located in the same directory as the MSI installer.

Secure Print Service Hotfix (Local Connector Only)

Version: 2507.3015.3748

Release Date: October 2025

This hotfix resolves a login failure caused by the local Secure Print Service mistakenly routing card swipe events to regional cloud endpoints instead of the local service. The update ensures card swipes are now correctly directed to the local Secure Print Service, restoring expected login behavior.

Print Scout Hotfix

• Version: 8.1.14.103

• Release Date: September 24, 2025

Policy Print Update

This update enhances how Print Scout manages and applies print policies. It also includes detailed policy logging for better visibility and easier troubleshooting.

Support for Bypass Tray with Microsoft IPP Class driver and PSA

This hotfix introduces full support for the Bypass Tray (also known as Multipurpose Tray) when printing via the Microsoft IPP Class Driver. Users can now select the Bypass Tray in the print dialog, and the correct IPP job attributes are sent to the printer to ensure accurate media routing.

Notes:

• This functionality is only available when using Print Support App (PSA), which is supported on Windows 11 version 24H2 or later.

• Earlier versions of Windows or environments without PSA will not expose or support Bypass Tray selection.

The following image shows the availability of the Bypass Tray as a selectable input source within the printer’s Printing Preferences dialog.

Secure Print Service Hotfix (Cloud Connector only)

• Version: 2507.3015.3737

• Release Date: September 11, 2025

HP released a hotfix for the Secure Print Service in HP Insights 4.3 to address two specific issues affecting cloud deployments:

Fixed: Scan to OneDrive Failures

Resolved an issue where scans failed to upload if the user was logged out manually or automatically by the printer. This was caused by the printer’s inactivity timeout interrupting the upload process. The Secure Scan upload process now continues even if the user is logged out.

Secure Scan Filename Error with SCIM-Provisioned User Names

Resolved an issue where secure printers displayed a “Please enter a valid file name” error during Secure Scan if the user's name (imported via SCIM as “Lastname, Firstname”) contained a comma. This occurred when scan attributes were modified. Users can now change scan settings without encountering filename validation errors.

HP Insights 4.3 Release Notes - September 2025

Note: For a complete list of the features and improvements included in the HP Insights 4.3, refer to the HP Insights/HP Secure Print 4.3 Release Notes-September 2025.

Added option to disable web upload in User Portal

HP Insights 4.3 adds a new Allow Job Upload setting in the User Portal Settings. Admins can now choose if users can upload print jobs through the User Portal. Previously, enabling the User Portal allowed users to upload jobs and access cloud storage even when cloud storage was disabled.

More Information : End User Portal

Lock Secure Print Settings

Administrators can now lock both Secure > Settings and Direct > Settings screen to prevent unauthorized or accidental changes. By default, the Settings pages are unlocked. To lock or unlock these pages, a Site Encryption Key is required. This ensures that configuration changes are securely managed and limited to authorized personnel.

More Information:

• Secure Print Settings

• Secure Print Direct Settings

Device Profile Updates

The following settings have been migrated to the Device Profiles tab from the Secure > Settings > Secure Print Settings tab of the web console. This allows administrators to configure the following settings for each print device instead of a single global setting for all devices.

• Card Reader - The Card Reader section allows administrators to assign a Card Reader reader to Device Profiles.

• Lock Device Functions (HP Only) - The setting previously known as “Require authentication for all device functions” has been renamed to Lock Device Functions and moved to the Secure Print section of the Device Profiles tab.

More Information: Device Profiles

Card Decoding for HP Universal and HP LEGIC Readers

HP Insights 4.3 now allows administrators to set card decoding parameters for HP Universal and HP LEGIC card readers. This ensures the system will read badge data the same way on all devices, avoiding manual setup per printer and reducing errors with different card types.

• Selecting HP Universal Card Reader or HP LEGIC in the Card Reader menu displays the supported card types, letting administrators choose a card type from a list of predefined options.

• A new Decode Card Data section is now available on the Secure > Settings screen, enabling administrators to set how HP Universal and HP Legic card readers interpret Card Reader data.

More Information: Decode Card Data

Print Scout Updates

The Print Scout component (v8.1) of HP Insights has been updated with the following new features:

• New Windows MSI Installer

• Secure Print and Secure Print Direct: Support for HP Universal Print Driver 7.7.0

• Secure Print: Support for Print Support App (PSA)

• Secure Print Direct: Support for Windows Protected Print (WPP) mode, Windows on Arm , and Print Support App (PSA)

• Disable application tracking from web console

New Windows MSI Installer

The latest Print Scout (v 8.1) introduces a new MSI installer, replacing the older EXE format. This change is designed to streamline enterprise deployments.

More Information: MSI Installer Properties

Secure Print: Support for Print Support App (PSA)

HP Insights 4.2 introduced support for Windows on Arm devices as well as Windows Protected Print (WPP) mode on Windows 11. These enhancements enabled users to securely release print jobs via the Microsoft IPP class driver.

Print Scout v8.1, released as part of HP Insights 4.3 now integrates with the Print Support App (PSA) to enhance the printing experience. This integration allows users to access advanced printing options such as tray selection, duplex printing, and other finishing preferences that are not available when using the default Microsoft IPP Class Driver. These capabilities are comparable to those provided by the HP IPP Driver.

More Information: Secure Print IPP Queues

Direct Print: Added support for WPP, Windows on Arm devices, and Print Support App (PSA)

HP Insights 4.3 expands support for Windows Protected Print (WPP) and Windows on Arm devices by introducing support for Direct Print, building on the Secure Print and Print Analytics support first delivered in HP Insights 4.2.

With the latest Print Scout (v8.1), direct IP printing is supported from Arm-based devices and WPP-enabled environments using the Microsoft IPP Class Driver. Additionally, integration with the Print Support App (PSA) enhances the Direct Print experience by adding advanced print options such as tray selection, duplex, etc.

Disable application tracking from web console

Application Tracking is a feature that identifies which application (e.g., Outlook, Word) a user printed from. This information is used in reporting to better understand print behavior across an organization.

The Print Scout Configuration in the Discover > Print Scout > Configure has been updated with a new setting called Enable application tracking.

• When enabled, Print Scout captures and records the source application information.

• When disabled, Print Scout disables application tracking (through injecting into the applications) but does not disable application mapping.

More Information: Enable Application Tracking

Bugfix: Improved Job Release Reliability

Addressed an intermittent issue where print jobs could disappear before being released at the device. This enhancement improves connection stability and ensures more consistent job delivery for environments using local storage.

Print Scout Limitations and Known Issues

Print Scout 8.1 does not support Tenant Location Switcher

Print Scout 8.1 does not support Tenant Location Switcher for MSI installers. If you're currently running a multi-tenant setup, HP strongly recommends not installing or upgrading to Print Scout 8.1.

Watermark feature is not supported

The watermark feature is not supported on Microsoft IPP Class Driver. It's only supported on HP Class Driver which is typically installed on Windows 10.

Direct Print: Default Printer Not Updated When Using ‘Set Default’ in Print Scout

Clicking “Set Default” for a direct queue in Print Scout does not reliably set it as the default printer. This may occur even when “Let Windows manage my default printer” is disabled. As a result, the chosen queue may not be used as the default when printing.

Uninstalling with KEEP_SETTINGS doesn't retain proxy information

Uninstalling Print Scout using the KEEP_SETTINGS=yes property removes proxy settings from the registry key. After reinstalling, the Configuration Tool does not restore these settings.

If using a deployment package with InstallConfig.ini during installation, proxy settings will be automatically applied. However, if no deployment file is used, an administrator must manually re-enter the proxy settings after reinstalling.

Print Spooler must be enabled for Print Scout on Windows Server

On Windows Server, Print Scout requires the Windows Print Spooler service to be enabled. If the spooler is disabled, Print Scout may fail with errors like “RPC server unavailable” and stop functioning. To ensure stable operation, the Windows Print Spooler must remain active.

Secure Print Service Updates

• Added Device Scout column to Secure Printers screen

• Preserve Secure Print Trust Root Certificate on uninstall of Secure Print Service

• Improve Secure Print feedback for Scout Release Failures

Added “Device Scout” column to the Secure Printers screen

Admins can now identify which Device Scout is installed by matching Device Scout IDs to names. Previously, only the Device Scout ID was shown on the Secure Printers grid, requiring steps to locate the corresponding name in the Discover tab. A new Device Scout Name column has been added directly to the Secure Printers screen, improving the process for administrators.

Preserve Secure Print Trust Root Certificate on uninstall of Sentry Print Service

Secure Print now retains the Secure Print Trust Root certificate during uninstallation. Previously, uninstalling Sentry Print deleted the certificate, breaking trust with existing secure printers.

This update adds a safeguard that retains the Secure Print Trust Root Certificate during uninstallation. This helps maintain secure print configurations and avoids the need to re-secure devices after uninstalling.

Improve HP Secure Print feedback for Scout Release Failures

For organizations configured for Print Scout Release (Push Print), if a user's workstation is unavailable, job release may fail on the Secure Print printer. In such cases, an informative error message "Print job(s) failed to release due to unavailable services" will now be displayed on the printer interface. This provides users with clear feedback on the failure. Previously, job releases would fail without notifying users and the only indication was that no document was printed.

HP Insights 4.2 Release Notes - May 2025

Note: For a complete list of the features and improvements included in the HP Insights 4.2, refer to the HP Insights/HP Secure Print 4.2 Release Notes.

Print Scout Updates

The Print Scout component (v8.0) of HP Insights has been updated with the following new features:

• Support for Microsoft Windows on Arm devices

• Support for Windows Print Protected Mode (WPP)

• Support for Ubuntu 24.04

• Bugfix: TCP Socket Leak

Support for Windows on Arm devices

Starting with HP Insights 4.2, Print Scout has been updated to support Windows on Arm workstations. In this release, only the following HP Insights features are supported. Other features may be made available in future updates.

• Secure Print

• Print Analytics

Support for Windows Protected Print Mode (WPP)

Windows Protected Print (WPP) is a secure printing mode introduced by Microsoft in October 2024. It enhances print security by using the Microsoft IPP Class Driver and is designed to work with Mopria-certified printers. WPP modernizes the print infrastructure by eliminating the need for traditional print servers and vendor-specific drivers, offering simplified, secure, and driverless printing experience.

• The Print Scout component of the HP Insights has been updated to support the new WPP mode.

• Windows Protected Print Mode is supported on Windows 11 24H2 or later. It supports Intel and Arm architecture on Windows.

More Information: Windows Protected Print (WPP)

Support for Ubuntu 24.04

A new version (v2.2.0) of the Linux Print Scout is now available. This adds support for Ubuntu 24.04.

Bugfix

TCP Socket Leak Fix: Fixed an issue where network connections were not properly closed, causing print jobs to fail and degrading printer performance due to TCP socket leaks.

Secure Print Mobile App Updates

Bugfix: Resolved unresponsive screen issue on iOS devices

The latest version of the Secure Print mobile app (iOS) resolved an issue on certain models where the screen became unresponsive, preventing users from proceeding.

Update: Secure Print mobile app on Android devices

Updated the Secure Print mobile app (Android) to use the latest MAUI platform.

Secure Print Updates

Secure Scan: Added the search capability for OneDrive, SharePoint and Network Folder Scan Destinations

Users can now search for specific folders by name when selecting OneDrive, SharePoint, or Network Folder as a scan destination. This feature is useful for users with many folders, making the selection process faster and more efficient.

See Configuring Secure Scan for more information

IPV6 Support for HP devices

HP Insights 3.5 introduced IPv6 support for Insights and Direct Print, providing an expanded IP address space. With HP Insights 4.2, Secure Print now supports IPv6 HP devices, enabling secure print job releases on IPv6 networks.

Bugfix

• Addressed an issue with the "Oops! secure print is currently unavailable" message persisting on printers even after toggling offline print settings.

HP Insights 4.1 Release Notes - March 2025

Note: For a complete list of the features and improvements included in the HP Insights 4.1, refer to the HP Insights/HP Secure Print 4.1 Release Notes.

Support for SAML as a User Authentication Provider

HP Insights now supports SAML for end-user authentication, providing seamless and secure login experiences across all HP Insights applications.

SAML support, previously available for system users logging into the web console, is now expanded to end-user authentication. SAML has been added as a User Authentication Provider for Secure Print and Secure Print Direct, facilitating user registration for HP Insights applications, such as Print Scout, User Portal, Chrome Print, and the mobile app.

More Information: Authentication Providers

New APIs

Administrators can use the Analysis > API screen in the web console to connect to specific API endpoints. These endpoints enable the extraction of data from the HP Insights providing access to valuable information such as meter data, print transactions data, and so on. Once extracted, administrators can use a variety of tools, such as Power BI to manipulate and analyze the data.

In this update, three new APIs have been introduced to expand data access and support various organizational requirements. The new APIs with this release are:

• Users

• Device Toner Data

• Device Status Data

Note: Device Toner and Device Status APIs require a Device Meter Data license.

More Information: Connecting to the API to extract Data

External card integration (Preview Mode)

Note: The External card integration feature is in “Preview Mode” only. You can request access to this feature by emailing HP.

HP Insights now integrates with third-party card systems, allowing organizations to connect external web services to query card information. Printers can retrieve card details directly from external sources, offering a more flexible, secure, and scalable solution that meets modern workplace security requirements.

With this update, card management is handled by your organization, reducing reliance on HP Insights.HP Insights performs real-time queries to third-party APIs whenever card information is needed. In addition, administrators can test card IDs directly within the web console to help verify that the integration works and ensures smooth operations for end users.

Important Notes:

• This feature works for OpenID or SAML authentication providers only. It does not support Email Authentication or Active Directory authentication.

• When you enable and configure External card integration, any previously stored card data within HP Insights will no longer be used.

• Only one card system can be active at a time. You can either use the card system within HP Insights or use the external card integration feature. You cannot use both at the same time.

Web Console Update

To support this feature, a new External card integration section has been added to the Analysis > API tab in the web console. Administrators can use this section to configure and manage the connection between HP Insights and third-party identity providers.

More Information: External Card Registration

Device Profile Updates

Added Cloud Release toggle in Device Profiles

This update introduces a new Cloud Release toggle option within Secure > Device Profiles. The new setting allows administrators to override the global Cloud Release option available on the Secure Print Settings page. This update gives organizations more control over device configurations, making Secure Print setup simpler and more flexible.

Added the ability to hide Print Options and Print and Retain

In the previous version, the Print Options and Print and Retain settings in the Device Profiles tab of the web console could only be set to "Shown". With this update, they can now be set to “Hidden” if needed. This allows administrators to allow or restrict users to use these options.

More Information: Device Profiles

Secure Print Service Updates

Enhanced Control over Print Options and Print Retain

Updated the Secure Print Service to support the ability to disable Print Options and Print and Retain in the Secure > Device Profiles tab of the web console. Previously, these options were always visible on secure printers. In this update, these options can now be hidden if required.

Email notification when scan file size is exceeded

The file size limit for scanned documents in the Secure Scan app is 80 MB. When a user's file exceeds this limit, an email notification is now sent to users. This helps users be aware that they have exceeded the limit allowing them to take action.

Bugfixes

• HP devices - Secure Scan quality attribute mapping on HP devices now functions correctly, ensuring full utilization of the scan functionality.

• Canon devices - Job upload and accounting for Copy/Scan now function correctly when a user logs out immediately after job completion. Previously, logging out too quickly caused failures when uploading to all destinations (OneDrive, SharePoint, Email, Network Folder).

Print Scout Updates

The Print Scout has been updated with the following changes:

• Added support for the latest HP Universal Print Driver 7.3.0 (released in November 2024).

• Implemented security patches to address known vulnerabilities and mitigate potential exploits.

HP Insights 4.0 Release Notes - November 2024

Note: For a complete list of the features and improvements included in the HP Insights 4.0, refer to the HP Insights/HP Secure Print 4.0 November 2024.

Secure Print Direct Enhancements

This release includes improvements to Secure Print Direct that drive efficiency and improve user experience.

• Off-network Direct IP Printing through the Cloud

• Support for Type 4 Drivers (Preview Mode)

Off-network Direct IP Printing through the cloud

Secure Print Direct was only suitable for environments where printers and users are on the same network segment or have line-of-sight connectivity. However, this approach is not suitable for geographically separated sites or environments where users and printers are on different network segments, where direct communication with printers isn't possible.

HP Insights new off-network direct IP printing capability now allows users to send print jobs to printers across disparate networks via the cloud.

Off-network direct IP printing enables seamless printing across the organization, regardless of physical or network boundaries, ensuring that users can reliably print to any HP Insights-managed direct printer, even without a direct network path.

More Information: Off-Network Direct IP Printing through the cloud

Support for Type 4 Print Drivers (Preview Mode)

Secure Print Direct has been updated to support Type 4 print drivers. Type 4 drivers are a newer class of printer drivers introduced in Windows Server 2012, and are designed to enhance security, simplify installation, and improve overall performance.

Previously, the Driver Capture Tool (installed by the Print Scout) only worked with Type 3 print drivers, so the list of available manufacturer drivers for Direct Print queues was limited

With this update, the Driver Capture Tool's functionality has been updated to include the ability to configure and upload Type 4 print drivers, providing the same level of support as currently available for Type 3 drivers. Support for type 4 print drivers ensures compatibility with the latest printer features and technologies.

More Information: Windows Type 4 Drivers

Secure Print: Device Profiles

In the previous version, Secure Print settings were applied uniformly to all devices. This update introduces the Device Profiles feature, giving administrators greater control over device-level configurations.

With Device Profiles,Secure Print settings can now be customized for each printer, allowing for tailored configurations rather than applying the same settings across all printers. For instance, administrators can now set different default paper sizes for scanning, such as Letter for devices in the US and A4 for devices in Europe.

More Information: Device Profiles

Secure Scan New Features and Improvements

Customizable Scan Options

With this update, administrators now have the flexibility to set up default scan options to match your organization’s specific preferences.

The new Device Profiles tab includes a Default Profile with its own default scan options. By default, all printers are assigned to this Default Profile, and the scan options set within it will be applied universally to all the printers. To use different scan options for specific printers, administrators will need to create and apply a separate Device Profile for those printers.

Note: In the previous version of HP Insights, Secure Scan included a predefined set of default scan options for KM, HP, and Toshiba printers. With the introduction of Device Profiles, these predefined scan settings are now overridden. You will need to set up new scan options within Device Profiles, as any previous configurations will no longer apply.

Support for Microsoft 365 in Scan to Email

HP Insights's integrated scanning capability has been enhanced with the ability to send emails using Microsoft 365, in addition to the previously supported SMTP. When configuring the "Scan to Email" feature, administrators can now choose between Microsoft 365 or SMTP for sending scanned documents.

Scan to OneDrive and Scan to SharePoint Improvements

Scan to SharePoint and Scan to OneDrive are now separate options in the new Device Profiles screen. Previously, enabling the Scan to Office 365: Enable User Authentication setting activated both, but now administrators can enable or disable them individually.

Secure Scan Usability Improvements

• Editable File Name for Scans - Users can now edit the file name of a scan file directly within the printer panel.

• Enhanced Navigation for OneDrive and SharePoint - When scanning to OneDrive or SharePoint, users will now see breadcrumb trails of the folders they’ve navigated through. These breadcrumbs are interactive, allowing users to click on any folder in the path to quickly jump back to a specific location. This improvement provides easier and more intuitive navigation.

• Improved Back and Cancel Button Functionality - The Back and Cancel buttons have been updated to function reliably, ensuring a smoother user experience.

More Information: Device Profiles Scan Options

Secure Print: Encryption Improvements

Added option to disable job name encryption for Print Scout job submissions

Encryption settings are now visible and manageable through the HP Insights web console. Previously, these settings were controlled by HP and not accessible to administrators. Additionally, job name encryption has been de-coupled from the Cloud Connector feature. Job name encryption now functions independently without depending on whether the Cloud Connector is enabled or not.

Administrators can now view and modify encryption settings through the web console, giving them the option to enable or disable zero-knowledge encryption for the job name. For instance, for existing customers where Cloud Connector is disabled, print jobs sent through Print Scout show encrypted job names in HP Insights, making it harder for users to identify their print jobs in the User Portal, Mobile App, or cloud-connected devices. With this update, administrators have the flexibility to turn off job name encryption if desired, making it easier to identify print jobs.

A new Advanced Encryption section in Secure > Settings > Secure Print Settings > Document Handling on the web console has been added. This includes settings that allow administrators to decide if they want to apply Zero Knowledge Encryption (ZKE) for print job names.

More Information: Advanced Encryption

Print Scout New Features and Improvements

Off-network Direct IP Printing through the Cloud

This release introduces Off-network Direct IP Printing which enables seamless printing across an organization, allowing users to print to any HP Insights managed direct printer, regardless of physical location or network connection, without needing a direct network path to the printer. The Print Scout component of HP Insights has been updated to support Off-network Direct IP Printing through the Cloud.

More Information: Off-network Direct IP Printing through the cloud

Support for Type 4 Drivers (Preview Mode)

The Print Scout has been updated to support installation of Type 4 Print Drivers.

Driver Capture Tool Update

The Print Scout installs the Driver Capture Tool, which is used to upload drivers as well as set up related finishing options to the cloud so they can be used for print queue deployment. The user interface of the Driver Capture Tool has been enhanced for improved usability.

More Information : Driver Capture Tool

Changed the default driver to manufacturer driver

In this update, the Print Scout installation defaults to the manufacturer driver instead of the IPP Class driver, as in the previous version. When an administrator creates a deployment package, the Manufacturer Driver is selected by default, but they can choose to switch to the IPP Class driver if preferred.

Mobile App Release Notes - October 2024

Note: To learn more about the Mobile App updates, refer to the HP Insights October 2024 Release Notes.

SSO Support

The HP Secure Print mobile app now supports Single Sign-On (SSO). For sites using OpenID authentication, Print Scouts are no longer necessary for registering user’s mobile devices with HP Secure Print. This allows users to log in to the mobile app using their existing SSO credentials, providing a more convenient and secure experience.

However, for sites using Email Authentication or Active Directory, Print Scouts are still required to be installed on user workstations. Users will need to scan a QR code to sign in and register their mobile devices for HP Secure Print.

Note: For sites with Email Authentication or Active Directory, signing in to the mobile app still requires installing Print Scouts on users' workstations.

Key Benefits

• Increased security - SSO improves mobile app security by centralizing login and access. Moreover, combining SSO with Multi-Factor Authentication (MFA) strengthens security.

• Improved user experience - SSO simplifies the login process for users significantly reducing the time and effort required to log in to the Secure Print mobile app.

Important Notes:

• This feature is available only for sites using OpenID authentication. If your site uses Email Authentication or Active Directory, use the QR Code method to register your mobile device.

• User accounts must already exist in the HP Insights, whether through user registration, user import, or SCIM import.

• Logging out of the mobile app will require users to re-register their device with Secure Print.

More Information: Register a Mobile Device

Changes to the Mobile Device Registration Process using a QR Code

If your organization uses Email Authentication or Active Directory Authentication, you can use the existing QR Code registration. The old method of registering a mobile device via QR Code has been updated to include the "I have a QR Code" option on the user interface, replacing the Scan option in the older version.

Updated Mobile Submission

The Mobile Submission feature of the Secure Print mobile app has been updated to enhance security. App codes are now encoded (not in clear text). Users will receive an email with their app code when it is initially created or reset.

The July 2024 release includes updates to both the Print Scout and the Secure Print Service.

• Print Scout Release Notes

• Secure Print Service Release Notes

Note: For a complete list of the features included in the July 2024 release, refer to the HP Insights July 2024 Release Notes.

Print Scout Release Notes - July 2024

Windows and macOS Print Scout New Features and Improvements

• HP Secure Print Setup Guide Updates

• New Print Scout Status Notifications

• Enhanced IPP Driver

HP Secure Print Setup Guide Updates

In previous versions, after Print Scouts were deployed to user workstations, a print user could launch the HP Secure Print Setup Guide from their Start menu. This wizard guided users through registering and activating Secure Print on their workstation and mobile device. The HP Insights installed by the Print Scout has undergone major changes in this release.

Key Changes

• The HP Secure Print Setup Guide has been removed from the Start menu.

  • The HP Secure Print Setup Guide is no longer accessible from the Start menu or searchable in the Start menu.

  • The Show Setup Guide option has been removed from the HP Secure Print desktop app (via the right-click context menu)

• While the HP Secure Print Setup Guide will still open when users first register to the HP Insights, it is no longer used for registering for HP Secure Print on workstations and mobile devices.

• The following HP Secure Print Setup Guide functions have been integrated into the HP Secure Print desktop app .

  • Register a Mobile Device – This will prompt users to register their mobile devices with Secure Print

  • Register a Card Reader - This will prompt users to enter the registration code from External Hardwares such as the SR25 devices. This option will only be visible if the administrator has enabled "Enable Card Reader Registration" in the web console.

New Print Scout Status Notifications

This update introduces a new notification system for the Print Scout application on both Windows and macOS platforms. This feature aims to improve user feedback during the installation, registration, and upgrade processes. This enhancement ensures a smoother and more transparent setup experience.

Previously, administrators received minimal feedback from the application during these stages. With this new feature, administrators will be:

• Informed that the installation is progressing as intended.

• Notified when the Print Scout is registering with HP Insights.

• Notified once the Print Scout is ready for use.

Note: For macOS, administrators must explicitly enable Notifications to display the new status notifications.

Enhanced IPP Driver

The IPP driver has been updated to include additional commonly used functions, providing 3-hole punching and additional paper sizes.

• 3 Hole Punching – Enabling users to conveniently add 3-hole punching to their print jobs.

• Additional Paper Sizes – HP Insights now supports a wider range of page sizes to accommodate diverse printing needs. It now includes the following paper sizes in addition to Letter, Legal, Tabloid, A4, A3, and A5.

  • Statement

  • Executive

  • B4 (JIS)

  • B5 (JIS)

  • 11x17

  • Envelope #9

  • Envelope #10

  • Envelope DL

  • Envelope C5

  • Envelope C6

  • Envelope B5

  • Envelope Monarch

  • Japanese Postcard

  • A6

  • Double Japanese Portcard Rotated

  • B6 (JIS)

  • Oficio 8.5x13

  • 12x18

  • 4x6

  • 5x7

  • 5x8

  • RA3

  • SRA3

  • RA4

  • SRA4

  • 10x15cm

  • Oficio 216x340 mm

  • 8K 270x390 mm

  • 16K 195x270 mm

  • 8K 260x368 mm

  • 16K 184x360 mm

  • 8K 273x394 mm

  • 16K 197x237 mm

Added a new command line option to Windows Print Scout installer

A new command line option has been introduced to Windows Print Scout, enabling the installation of Print Scouts without user interaction. The /noninteractive option bypasses the installer user interface and license agreement, while still displaying the installation progress and providing popup notifications during configuration and upon completion.

macOS Print Scout Improvements

macOS Print Scout to ignore PureCloudMode setting

Starting with this update, the macOS Print Scout will now ignore the “PureCloudMode” setting and will automatically create a locally managed AirPrint secure print queue. This change aims to consolidate to a unified workflow that is consistent across both Windows and Mac Print Scouts. Previously, when PureCloudMode was enabled, the macOS Print Scout created a driverless IPP queue, resulting in secure print jobs being sent directly to the cloud-hosted service.

Ability to check printer capabilities when creating Secure Print Direct queues

The macOS Print Scout has been updated to check a printer's capabilities (e.g. color, duplex) during queue installation. The Printing Preferences dialog will only show the supported capabilities of the printer, reducing user confusion during printing.

Support for new version of macOS

This update supports the latest version of macOS Print Scout – macOS 14 (Sonoma).

Enhanced the update mechanism for macOS Print Scout

The process for updating the macOS Print Scout has been updated. Instead of executing the upgrader script, you can now update macOS Print Scouts by simply running the macOS Print Scout installer. This change ensures that Print Scouts are managed consistently across different operating systems. In addition, administrators can manage both new installations and upgrades using a single package, simplifying Print Scout deployments.

Print Scout Bugfixes

Print Scout Installer fails when using a file path with foreign characters in the file path name

The Print Scout Installer has been fixed to address an issue where it fails when using a file path that includes foreign characters (e.g Japanese) in the file path name.

Fixed Print Scout Compatibility with Turkish Regional and Language Settings

• Fixed an issue where installing with a Turkish language pack and setting the Regional Format to Turkish caused the Print Scout installation to fail due to different rules for converting the capital 'I' to lowercase.

• Resolved an issue where using Turkish Regional and Language Settings in Windows caused the Print Scout to fail in encoding/decoding the UserIdentity.dat file. This bug prevented users from printing once they registered, especially when the Welcome Screen and system accounts were set to Turkish.

Fixed: Color/Mono Finishing Options Ignored for IPP Jobs via 'Cloud Release'

Fixed the issue where IPP jobs released through the 'Cloud Release' did not respect the selected finishing options, specifically whether the job should be printed in color or mono. For example, when a user submitted a color job in mono (by setting the finishing options to Mono or Grayscale) , the printer would still print the job in color. This bug has now been resolved, ensuring that the finishing options set by the user are correctly applied to IPP print jobs.

Secure Print Service Release Notes - July 2024

New default scan options for HP devices

This update simplifies the scanning process on Secure Print enabled HP printers. With this update, the default scan settings have been updated based on customer feedback.

The default scan options are as follows:

HP - Europe

• File Format: PDF

• Quality: Medium

• Color Mode: Color

• Paper Size: A4

• Two-sided/One-sided: Simplex

• Orientation: Portrait

HP – USA

• File Format: PDF

• Quality: Medium

• Color Mode: Color

• Paper Size: Letter

• Two-sided/One-sided: Simplex

• Orientation: Portrait

HP Insights 3.7.0 - April 2024

Note: For a complete list of the features included in this release, refer to the HP Insights/HP Secure Print 3.7.0 April 2024 Release Notes.

Secure Print Direct Enhancements

This release includes improvements to the Secure Print Direct

• Modified update frequency for IPP Auto Install Queues

• IPP Class driver checks printer capabilities

• Install print queues based on groups (Group-based printing)

• Improved Print Driver Management

• Added HP Universal Printing PLC 6(v7.1.0) to the list of pre-loaded print drivers

Modified update frequency for IPP Auto Install Queues

The HP Insights web console includes a print queue setting (called “Applied”) that controls the timing of updates applied to print queues on user workstations (user’s printing preferences). In the previous version, there were two options: “New Install only," where finishing options are applied only during installation, and "Every Day," resetting finishing options to default settings daily (every 24 hours).

In this update, the "Applied" setting is extended to support updating print queues at intervals of every 15 minutes, 30 minutes, or 2 hours. This improvement offers organizations the flexibility to select how frequently users' changes to a queue are applied. Previously, user’s updates to queues occurred only every 24 hours or during new installations.

More Information: Secure Print Direct IPP Queues

IPP Class driver checks printer capabilities

The IPP Class driver for Secure Print Direct has been updated to now check the printer's capabilities and shows only the finishing options that the printer supports. Users won't see unsupported finishing options when printing. For example, if a printer is limited to monochrome (Black and White) printing, the color option won't be available by default. This improvement is designed to enhance user experience and minimize unnecessary costs associated with incorrectly printed documents.

More Information: Secure Print Direct IPP Queues

Install Print Queues based on groups (Group-based Printing)

Secure Print Direct now lets you assign groups to install specific print queues, regardless of where printers are physically located. Users in these groups can access a particular queue without their location needing to match the printer. This ensures that the queue is available to users in the assigned group, no matter where they are. Now, organizations have the option to either have location-based printing or group-based printing.

To support this update, a new section called "Installation Rules," has been added to the Print Queue configuration settings. These rules dictate which print queues get installed on a workstation client based on conditions related to location, group membership, and platform.

More Information: Group-based Printing

Improved Print Driver Management

The Secure Print Direct January 2023 update simplified the management of Windows print drivers for administrators by introducing a list of pre-loaded printer drivers. In this most recent update, we have further improved print driver management by allowing administrators to manage the list of pre-loaded universal drivers, providing them with additional control.

Here's what administrators can do with this feature:

• Hide drivers from the list, especially those not relevant to your organization.

• Set a default printer driver. This becomes the default driver when creating a Windows queue. If not specified, it will default to HP Universal Printing PCL 6 (v7.1.0).

More Information: Print Driver Management

Added HP Universal Printing PCL 6 (v7.1.0) to the list of pre-loaded print drivers

In the January 2023 update, we introduced the print driver management feature, integrating universal print drivers for various Windows printer manufacturers. The list of pre-loaded drivers has been updated to include the latest HP Universal Printer driver v7.1.0. This driver is now the default choice when creating new queues from the web console, replacing the previous default, which was the Canon print driver.

User Portal Enhancements

This release includes improvements to the HP Insights End-User Portal that will improve user experience.

• Added the option to set a user-friendly URL for the end-user portal

• Added the option to change the logo

Added the option to configure a user-friendly URL

The HP Insights End-User Portal provides a convenient way for users to manage their documents and their passcodes. It also eliminates the requirement for users to install a Print Scout to configure their passcodes.

Your organization now has the option to add a descriptive and meaningful name to be part of the User Portal’s URL. This aims to improve user experience by making sure that the User Portal URL is easier to read, remember, and share. Users are more likely to share links that are simple and readable.

Notes:

• The Friendly Name is limited to 20 alphanumeric characters.

• Only users with System Administrator and IT Administrator roles can configure the Friendly Name for the User Portal.

• Friendly Names cannot contain special characters; only alphanumeric characters are allowed.

Added the option to customize the logo

HP Insights has been updated to enable administrators to customize the logo displayed on the HP Insights End-User Portal. This feature also allows customization of the browser icon (favicon). This helps align the User Portal’s look with your organization’s branding, creating a more personalized user experience.

The Secure > Theme tab of the web console has been updated to include the User Portal section. Administrators can modify both the logo image and the favicon image through this section.

More Information: End-User Portal

New User Management

This release introduces a new User Management system that enables administrators to effectively manage end users and groups comprehensively. Administrators can now quickly identify users and access user information at a glance. User details, user groups, or user activity are now conveniently accessible within the HP Insights web console.

The User Management view allows administrators to perform the following tasks:

• Review and manage registered users - Administrators can view and oversee all users registered in HP Insights.

• View users by groups - Users can be filtered and displayed based on their assigned groups.

• Monitor User Activity - Administrators can track user activity (e.g. how many jobs the user has printed) within HP Insights.

• Update and View User Details - Administrators can modify or review user properties such as Data Privacy Region, and other user-associated data.

Note: Modifying user details is restricted by the Source type, which indicates how the user record was acquired. To make changes to user details, you must first switch the Source to Manual and then adjust the value accordingly. You can find more information about editing user properties in the Edit User Properties topic.

• Retrieve User Registrations - Essential user information such as registration methods (e.g., Cards, Mobile app, passcode) can be viewed per user.

More Information: User Management

Multi-language Support for Secure Print

Secure Print adds the ability for administrators to edit the text for the labels displayed on Secure Print printers in their preferred languages.

The Secure Print web console now includes a drop-down list of supported languages within the Secure > Theme tab located just above the labels. Selecting a language allows administrators to edit the login label text specific to the chosen language. It is important to note that choosing a language does not set the language for Secure Print or devices secured by Secure Print. Secure Print merely chooses the prompts to display based on the language set on the device itself.

More Information: Customize Secure Print Theme

Added a new Data Privacy Region

Secure Print has 22 geographic regions available for you to choose from. With this update, a new data privacy region, Europe (Zurich in the EU-C2 region), has been introduced, expanding the total options to 23 geographic regions.

Print Scout Improvements

Secure Print Direct Enhancements

• Group-based queue installation

  With the introduction of the group-based queue installation feature, the Print Scout has been enhanced to install “Auto-Install queues” regardless of location. Now, an auto-install queue can be installed if the user's group matches the configured group for the queue. Previously, matching locations were necessary for the installation of auto-install queues.

• IPP Class Driver now checks printer capabilities

  The Print Scout has been updated to check a printer's capabilities (e.g. color, duplex ) during queue installation. The Printing Preferences dialog will only show the supported capabilities of the printer, reducing user confusion during printing.

• Modified Update Frequency for IPP Auto-Install Queues

  Secure Print Direct now provides more options for deciding how often users' queue modifications are applied. The Print Scout receives the Applied setting value once a day or when the Print Scout Services restart. It then applies the obtained setting (e.g. every 15 minutes, every hour). Changes made to the Applied setting won't take effect until the next settings update, which occurs overnight or when the Scout Service restarts.

Suppress the HP Secure Print Setup Guide after authentication

This enhancement significantly simplifies the user experience by removing the need for users to navigate through the HP Insights HP Secure Print Setup Guide after authentication. By automatically suppressing the Setup Guide, users can proceed directly to printing documents.

Print Scout Bug Fixes

• Resolved the issue where multiple users with the Print Scout installed would intermittently lose printing capabilities. Users were able to submit jobs, but there were no print jobs appearing in the Secure Print desktop app.

• Addressed a macOS Print Scout problem: during uninstallation, a bug was causing all user launch agents to halt instead of only the Print Scout launch agent. The uninstallation scripts were also enhanced through refactoring.

• Addressed the following issues related to changing the Windows Regional and Language settings to Turkish.

  • Addressed the issue where Print Scout prevented users from printing after registration. Additionally, when the Welcome Screen and the system accounts were set to Turkish, the Print Scout was unable to operate when a user printed a job.

  • Addressed the issue where the Print Scout installation was failing due to how Turkish handled capital "I" when it was converted to lowercase. This was causing errors and stopping the Print Scout installation .

• Resolved the issue where the Print Scout installer failed to install when executed from a folder path containing Japanese characters.

Secure Print Site Service - March 2024

Note: For a complete list of the features included in this release, refer to the HP Insights/HP Secure Print 3.7.0 April 2024 Release Notes.

This release represents the latest version of the Secure Print Site Service including several significant new features, improvements, and bugfixes

• Multi-language support for Secure Print

• Added support for HP Legic Card Reader

• Enhanced user experience for small screen printers

• Various bug fixes and minor improvements

Multi-language support for Secure Print

The Secure Print Site Service has been updated to support multi-language support. Administrators can now customize the text for the labels displayed on Secure Printprinters in an organization’s preferred languages.

Enhanced user experience for small screen printers

For small screen printers with a width less than 500 pixels, users will now see only the "Welcome" message after authentication. This adjustment ensures a cleaner and more streamlined interface for smaller screens. For printers with a width above 500 pixels, the full username will be displayed on the next line after the "Welcome" message.

HP Insights 3.6.0 - November 2023

Note: For a complete list of the features included in this release, refer to the HP Insights/HP Secure Print 3.6.0 November 2023 Release Notes.

Secure Print Direct Enhancements

This release includes improvements to Secure Print Direct that drive efficiency and improve user experience.

• New Secure Print Direct Dashboard

• Support for multiple IP Ranges for a location

• Control access to a print queue by group

• Initial location for Print Scout Deployment

• Secure Communications for Windows Manufacturer Drivers

New Secure Print Direct Dashboard

In this latest version of HP Insights, we are introducing a new dashboard for Secure Print Direct. This dashboard offers a concise overview of significant metrics related to your Secure Print Direct setup and offers guidance on potential actions you can implement to enhance your print environment.

To launch the Secure Print Direct Dashboard, simply click the Dashboard tab under the Direct screen in the web console.

More Information: Secure Print Direct Dashboard

Support for multiple IP Ranges for a location

In the March 2023 update, we introduced support for adding multiple gateways and Wi-Fi SSIDs. In this release, Secure Print Direct has been enhanced to allow the addition of multiple IP ranges for a single location. This feature is especially valuable for organizations with multiple subnets.

More Information: Location-based Printing

Restrict access to a Print Queue by group

With this update, HP Secure Print now extends support for assigning groups at the Print Queue level. This enhancement offers flexibility in giving access to specific print queues. For example, your IT administrator can configure Secure Print Direct to grant exclusive access to the “Color print queue” for the Marketing group, while allowing all users to print to a “Black and White print queue”.

Notes:

• Print Queue level permission is not supported on Chrome extension. Only Device Level permissions apply to Chrome extension.

• Permission at the queue level overrides permission set at the device level

More Information: Restrict access to  a Print Queue by group

Initial Location

Location-based printing enables users to print to devices based on the network location of their workstation. The Print Scout, installed on user workstations, identifies the user's current location, and presents a list of available printers at that location.

In this release, the Print Scout has been updated to enable administrators to assign an initial location before deploying it to user workstations. Configuring an initial location provides users with immediate access to their printer list, even when workstation locations are not configured. This enhances the initial user experience and simplifies the Print Scout deployment process. In the previous version of Secure Print Direct, if the workstation location was not configured, users had to manually select a location or manually install printers themselves using the Secure Print desktop app.

More Information: Location-based Printing

Secure Communications for Windows Manufacturer Drivers

When creating a print queue of type Manufacturer Drivers for Windows, there is a new setting called Delivery Service under the Configuration settings. This setting allows IT admins to specify the method for delivering Secure Print Direct jobs to the printer.

• Secure Print Service – When set to this option, print jobs will be delivered to a printer using the Secure Print Service. This is the default value.

Note: If your site already has queues set up with Windows drivers, these will not automatically transition to using the Secure Print Service during the upgrade process. However, you have the option to manually update your queues to use the Secure Print Service after the upgrade. This update will be applied to any auto-install queue, whether it is configured for daily reset of finishing options or not. The update will occur either when the Print Scout Service is restarted or during the daily overnight update.

• Windows Print Spooler – IT admins will have the option to use the Windows Print Spooler if desired. With the Windows Print Spooler option, print jobs are delivered to a printer via a standard Windows TCP/IP port using RAW over 9100.

HP Insights Web Console Enhancements

Data Privacy Enhancements

Added the option to anonymize print user information

This update provides organizations the flexibility to anonymize print user information when necessary to reduce the risk of exposing sensitive personal data. This feature is suitable for sites where associating print transactions with specific users is not required.

Each Data Privacy Region is associated with a default Collected Print Job Information setting found in the Profile > Data Privacy tab of the web console. This setting determines whether to collect, one way hash, or not collect print user information. The Data Privacy region feature now includes the following updates.

• The Do Not Collect option has been added to the Name field. With this option, HP Insights will not collect a user’s name and other associated user information.

Notes:

• When the Name field is set to Do Not Collect all other user fields (except for Document Name) are automatically set to Do Not Collect as shown in the image below. In reports, the user data will be displayed as “Uknown”.

• This setting applies at both the regional and individual user levels

• The Collect and Hide option has been replaced with Collect and One Way Hash to reflect its actual functionality.

Added the option to collect only print job information from HP Insights managed printers

HP Insights 3.6 introduces a new option that allows you to collect print job data either from devices managed by HP Insights only or from all printing sources.

To support this feature, there's now a new option called "Report" in the Print Scout Configuration settings within the web console (Discover > Print Scout > Configure). This setting gives you control over whether to collect data from all printing sources or only from printers managed by HP Insights.

More Information: Print Scout Configuration

Security Enhancement: User Account Lockout

This update introduces the new User Account Lockout feature, which is designed to protect user accounts in the HP Insights web console from unauthorized access.

With this feature, a user’s account is automatically locked out after a specified number of unsuccessful sign-in attempts. HP Insights will track sign-in attempts made by users. By default, once five (5) consecutive failed sign-in attempts are detected, the system will temporarily lock the associated email address with a lockout duration of 10 minutes. The user receives an email notification when their account is locked. The following image shows the email notification that a user receives when their account is locked.

Improved Licensing Page

This update introduces significant improvements to the licensing interface (Profile > License tab) on the HP Insights web console. This provides IT administrators with a smoother and more user-friendly user experience when managing HP Insights licenses. The new user interface provides a clearer and simpler overview of your licenses. You can easily view information such as expiration dates, products, add-ons, number of licensed users and devices, and so on.

Serial Number Display for Local Devices

In this latest release, HP Insights now features the display of serial numbers for local devices (for example devices connected via USB). While HP Insights has been collecting serial numbers for local devices, IT admins have not had access to this information through any available device detail views, reports, or analytics. This feature provides IT admins with additional information regarding their connected devices. It significantly improves device identification and enhances asset tracking capabilities.

MFP New Features and Enhancements

Support for cloud-connected devices (Ricoh devices)

In March 2020, HP Insights introduced support for cloud-connected devices (Cloud Connector) enabling organizations to eliminate their print infrastructure, including print drivers and queues. This feature was initially limited to HP devices only.

With this update, support for cloud-connected devices is now extended to Ricoh devices. This means that Ricoh devices will move to a true cloud experience, eliminating the need for a locally installed Site Service. Cloud-connected devices also do not require running in a local network with direct line-of-sight access to print devices. Ricoh devices can now seamlessly operate with the Secure Print Service.

More Information: Configuring Cloud-Connected Devices

Support for Cloud Release (Pull Print) on Ricoh devices

With this update, Ricoh devices now offer support for Cloud Release, also referred to as "Pull Print." When Cloud Release is enabled, print jobs are retrieved directly by the printer from cloud storage.

For this feature to work, the following are required.

• Cloud Connector is configured (i.e., Cloud Site Service)

• Cloud Storage is enabled.

• Cloud Release is enabled

Note: Previously, Cloud Release was supported on HP printers only.

Known Issue: The Print Options feature on the Ricoh Printer does not function as expected for jobs submitted via IPP (Internet Printing Protocol) queues. For example, if a user prints a document in "Mono" and tries to switch to "Color" at the printer, the change will not be applied. Instead, the document will be printed using the finishing options set when it was first submitted.

More Information: Cloud Release

Secure Scan Updates

User-based authentication for Scan to Office 365

The “Scan to Office 365” feature allows users to upload scanned documents directly to a user’s Microsoft OneDrive folder. In the previous version of Secure Scan, integrating scanning to Office 365 required tenant-based configuration with application permissions.

This release introduces the new User-based authentication feature for secure scanning, which uses delegated permission (i.e., user’s permission) instead of application-based permissions, thereby enhancing security. With the User-based authentication, individual users will authorize the Secure Scan app access their Office 365 OneDrive or SharePoint folders. When a user clicks Scan Document, they will receive an email notification with an authorization link to complete the process.

Scan to SharePoint Integration

In this release, Secure Scan introduces SharePoint as a supported destination. This new feature enables users to conveniently upload scanned documents directly to a user’s SharePoint folder.

To enable Scan to SharePoint, navigate to the Secure > Settings > Secure Scan Settings tab of the web console and select the Enable User-Based Authentication setting.

Note: SharePoint integration is available for user-based authentication only.

More Information: Configuring Secure Scan

Multi-Language Support

Secure Scan has been enhanced to support multiple languages. When using Secure printers with Secure Scan, the device's screens will be displayed in the language configured for that particular device. The supported languages for Secure Scan include:

• French

• Italian

• Japanese

• German

• Spanish

• Swedish

• Chinese

• Portuguese (Portugal)

• Portuguese (Brazil)

• Dutch

• Norwegian

Note: If an unsupported language is detected, the user-facing components will display in English.

Bug Fixes and Miscellaneous Improvements

Added support for HP Legic Card Reader

This release adds support for the HP Legic Card Reader. The Card Reader Options section of the Secure > Settings > Secure Print Settings of the web console has been updated to add the Legic Card Reader as an option. When selected, it automatically populates the VID and PID values with 1008 and 69, respectively. Legic Card Types 6F03 and 7901 are supported.

Known Issue: When connecting a Legic card reader to the printer, it's crucial to select the HP Legic Card Reader option from the web console first. Failure to do so can result in the card reader not working properly. It's also important to note that Legic card readers currently only support the values 6F03 and 7901. If any other value is added, the card reader will not function properly. Therefore, it's essential to ensure that the Supported Card Reader type is set to have only the values 6F03 and/or 7901.

Support for Xerox Primelink Devices

This release adds support for Xerox Primelink devices, allowing them to be secured with HP Secure Print.

Limitations

The following Secure Print features are not yet supported on Xerox Primelink devices:

• Authentication to home

• Secure Scan

Scan to email: Resolved an issue where the Note field could be edited

The issue where the Note field could be edited has been resolved. After this update, the Note field will no longer be editable.

Print Scout Improvements and Bug Fixes

Ricoh Pull Print: Support recording the format of the spool file

Ricoh devices require the spool file format to process print jobs in HP Secure Print. To support Pull Print for Ricoh, the Print Scout has been updated to include passing the spool file format such as PDF, XPS, PCL, PostScript (or PS), URF, etc. of the submitted document to HP Secure Print. This file format information is used by Ricoh devices to release print jobs.

Secure Print Direct: Initial location for Print Scout deployment

In this release, the Print Scout has been updated to enable administrators to assign an initial location before deploying it to user workstations. Configuring an initial location provides users with immediate access to their printer list, even when workstation locations are not configured. This enhances the initial user experience and simplifies the Print Scout deployment process. In the previous version of Secure Print Direct, if the workstation location was not configured, users had to manually select a location or manually install printers themselves using the Secure Print Direct desktop app.

Secure Print Direct: Secure Communications for Windows Manufacturer Drivers

The Print Scout has been updated to use the “Secure Print Service” when Windows manufacturer drivers are used to deliver print jobs for Secure Print Direct. This ensures that print job delivery is secure, supporting a zero-trust environment.

There is an option in the HP Insights web console to change the delivery service to use the Windows print Spooler’s TCP/IP port if desired.

Policy Print: Enforce policies on the first print

Policy Print implementation in Print Scout has been updated in this release. A user’s policy information is now retrieved from the server upon user login. This allows policies to be applied immediately to a user’s very first print job. In the previous version, policies were only downloaded after the first print, resulting in policies not being applied to the initial print job.

Note: This feature applies to Windows Print Scout only.

Added unique Event ID for Print Scout Service “start” and “stop” events

Print Scout has been updated to generate distinct Event IDs within the Windows Event Viewer for both "Start" and "Stop" events triggered by the Print Scout Service. This enhancement enables administrators to easily query the event log for a specific Event ID, providing a convenient way to find Print Scout "start" and "stop" events.

Secure Print mobile app update

Implemented a data privacy notification pop-up for end users when they initially launch Secure Print mobile app on both Android and iOS devices.

Note: This mobile update was released in August 2023.

Known Issue

Restart issue :Secure Print Service must be manually stopped and started

When attempting any restart of the Secure Print Service, an IT administrator should first stop the service in Windows Services and then separately start it again (cannot simply click "Restart").

HP Insights 3.5.0 - July 2023

Note: For a complete list of the features included in this release, refer to the HP Insights/HP Secure Print 3.5.0 August 2023 Release Notes.

IPV6 Support for HP Insights and Secure Print Direct

For computers, mobile devices, IoT sensors, and other connected devices to communicate over the Internet, they require a numerical IP address. The current technology used for this purpose is IPv4. However, with the increasing number of connected devices, the available pool of IPv4 addresses is rapidly depleting. To address this issue, IPv6 was developed to provide a larger pool of unique IP addresses.

The adoption of IPv6 is becoming essential for larger enterprises that are facing a depletion of IP addresses. HP introduces IPv6 support for HP Insights and Secure Print Direct, allowing these enterprises to leverage the expanded address space provided by IPv6.

Here is a summary of changes implemented to support IPv6

• Cloud Services can now handle IPv6 details.
• The cloud components have been enhanced to process and store IPv6 records.
• On-premises components can communicate using the IPv6 protocol.
  • Device Scout and Print Scout can establish communication with the Cloud Services using IPv6.
  • Device Scout can collect SNMP information using IPv6.
  • Print Scout can release documents to a printer using IPv6.
  • Print Scout can directly print to a printer using IPv6.
  • Print Scout supports creating Secure Print Direct printer s with IPv6 addresses.
• On-premises components such as the Device Scout and Print Scout can now be installed on networks that exclusively use IPv6.
• The Device Deployment Utility (DDU) can now be installed on an IPv6-only network. It is also able to communicate using the IPv6 protocol.
• The web console has undergone significant changes to provide support for IPv6. To view a list of the specific changes made to the web console, please refer to the section titled "Updates to the HP Insights web console" of the Release Notes.

Notes:

• IPv6 support forHP Secure Print will be available in a subsequent release.
• Your IPv6 network configuration must have a NAT64 to facilitate communication from IPv6 to IPv4 outside the network.

Supported Configuration

HP Insights and Secure Print Direct offer support for the following configurations.

• IPv4
• Dual stack (IPv4 and IPv6)
• IPv6-only

More Information: IPv6 Support

Secure Print Direct Enhancements

This release includes improvements to Secure Print Direct that drive efficiency and improve user experience.

Location-based Printing support on macOS

The latest release of macOS Secure Print Direct includes support for location-based printing, which enables users to easily select printers based on their current location. It also includes the ability to automatically install print queues on users’ workstations based on their location. This allows users to immediately print as soon as they connect their workstation to their location’s network. No user intervention is required. Users do not have to search for and add a print queue. Users have the option to search for printers using their printer label, hostname, or IP address.

More Information: Location-based Printing

Secure Print Direct Reporting

HP Insights introduces a new transaction type called "Secure Print Direct" for Secure Print Direct jobs, as part of the preparation for the upcoming Secure Print Direct Dashboard feature. Previously, jobs sent to HP Insights- Secure Print Direct printers were categorized as "Print" transaction type, while Chrome jobs were categorized as "Chrome Direct".

Starting with this update, Secure Print Direct jobs from Chrome, macOS, and Windows will now be reported as "Secure Print Direct". It's worth noting that Print-at-home jobs will continue to be reported as "Print".

IPv6 Support

In Secure Print Direct, hostnames are now the primary method used to create Secure Print Direct queues (vs. IP addresses).

Secure Print Direct queues are now configured to have their port use the Network Address defined for the device. In cases where the Network Address is a hostname, but the Print Scout is unable to resolve it, the system will fall back to using the IP address instead. This is a significant change from the previous version, where the IP address was always used regardless of the presence of a hostname.

HP Secure Print End-User Portal (Beta)

This update introduces the HP Secure Print End-User Portal, which provides a convenient way for users to manage their documents and their passcodes. It also eliminates the requirement for users to install a Print Scout to configure their passcodes.

Using the HP Secure Print End-User Portal, end users can:

• Access the portal by using their OpenID email address.
• Manage documents
  • View documents in the queue including documents submitted from the Print Scout, Chrome Extension, Mobile App, or Microsoft Universal Print
  • Upload documents
  • Update finishing options before uploading documents
  • Delete documents (single or multiple documents)
• Manage passcode
  • Generate passcode
  • Reset passcode

Note: To release documents, users will need to walk up to a secure printer and use the generated passcode to release the document. Users can also release jobs by swiping their Card Readers.

Key Features

• Provides a true cloud experience by eliminating the need to install the Print Scout on user workstations for passcode management.
• Users can conveniently manage their documents and passcode from any operating system using any web browser.
• Easy to set up. The administrator simply needs to send users a link to the end-user portal.
• Documents are securely transferred and stored in the cloud.

Changes to the Web Console

A new User Portal Settings has been added under Secure > Settings screen. When enabled, it displays the link to the HP Secure Print User Portal, which the IT admin can distribute to users for accessing the portal.

F

Note: The User Portal Settings section is available for sites with OpenID authentication only.

More Information: End-User Portal

MFP New Features and Enhancements

Secure Scan Updates

The Secure Scan feature of HP Insights (introduced in September 2022) enables IT administrators to easily manage printing and MFP scanning across an organization and provides users with a simplified and consistent user experience across all the supported manufacturers.F

• Unclock "To:": field for Scan to Email (allow scan to fax destination)
• Scan to Email enhancement (configurable maximum file size)
• Scan to Network Folder

Unlock "To:" field for Scan-to-Email

This update introduces Unlock "To:" field for Scan-to-Email, enabling users to scan documents and send them directly to a fax machine destination. In addition, it expands the functionality of the Scan to Email feature by allowing users to send scanned documents to another user’s email address. Previously, the To field was not editable and limited to sending scanned documents to the user's own email address.

To support the Scan-to-Fax feature, the Enable editable To: field setting has been added to the Secure > Settings > Secure Scan Settings.

Scan to Fax User Workflow

1. In the Scan Destinations screen, select Email.

2. In the To field of the Scan to Email dialog that appears, enter the fax number (e.g., 5558675309@fax.rightfax.com) where you want to send the document.

3. Select Scan Document to start the scan operation.

4. The scanned document is sent to the user’s selected scan destination.

Scan-to-Email enhancement (Configurable maximum file size)

The Scan To Email Settings (under Secure Scan Settings) now includes a new setting called "Max file size" that enables IT administrators to define the maximum file size for scan to email. The default value is 5MB, while the maximum allowed file size is 2047 MB.

Scan to Network Folder

The Scan to Network Folder feature which allows a user to save a scanned document to a shared folder on their internal network was introduced in March 2023 but without a user interface to configure settings.

In this release, a new setting called Scan to Network Folder has been introduced. It can be found under the Secure > Settings > Secure Scan Settings screen of the web console.

More Information: Configuring Secure Scan

Print Scout Improvements and Bug Fixes

IPv6 Support

The Print Scout component of the HP Insights has been updated to provide support for IPv6

• Print Scouts can now be installed on an IPv6-only workstation.
• The Print Scout has been updated to use the IPv6 protocol, allowing documents to be released to printers using IPv6.

Location-based printing for macOS Print Scout

The latest version of macOS Print Scout includes support for the location-based printing feature of Secure Print Direct.

Limitations:

• The IPP finishing options set on the web console are not applied on macOS Print Scouts. So, all the print queues installed on a macOS Scout will have the same finishing option default. Therefore, creating multiple queues for the same printer is not ideal.
• Queue synchronization is not automatically triggered on a macOS Scout during user logon, unlike the behavior on a Windows Scout where queue synchronization events occur at user logon. This inconsistency between Windows and Mac Scouts results in certain actions not taking place on the Mac Scout. For instance, if an IT admin adds a new IPP auto-install queue on the web client, the new queue will be added to the Windows Scout during the user's next logon. However, it will not be automatically installed on the Mac Scout when the user logs on. Auto-installation will occur on the Mac Scout if the Print Scout Spooler Service is restarted or during the scheduled daily settings update.

More Information: Location-based Printing

Notarized macOS Print Scout

The macOS Print Scout has been updated with the following enhancements

• Comply with Apple's new notarization requirements. The latest release, macOS Print Scout ensures that the software can be installed on macOS 10.15 to macOS 13 without any warnings of malicious software.
• Replace the HP UPD PCL 5 print driver with Apple's AirPrint technology. The HP UPD PCL 5 print driver has been replaced with Apple's AirPrint technology, which is used by Print Scout to deliver print jobs to printers when HP Secure Print is configured for Local Connector. It is important to note that for organizations using Cloud Connector, the HP Secure Printeruses the IPP Everywhere (IPP/E) protocol. Additionally, HP Secure Print desktop app also now supports the Apple AirPrint technology.

macOS Print Scout no longer tracks non-HP Insights printers

The macOS Print Scout no longer monitors printers that are not associated with HP Insights . However, it continues to track and monitor printers that have been added through Secure Print Direct and HP Secure Print.

Print Scout IPP Driver support for HP Secure Print

HP Insights includes the Print Scout IPP Driver built on the Printer Working Group’s IPP Everywhere™ standard to support thousands of printer models across all manufacturers—from low-end single-function printers to large, departmental MFPs. Previously, support for Print Scout IPP Driver was available for Secure Print Direct only.

In this update, the Print Scout has been updated to support IPP Driver for Secure Print. This also changes the default print driver of the HP Secure Printer from the HP Universal Printing PCL driver to the HP Print Scout IPP Driver.

Note: For existing customers, the upgrade process will keep the HP Universal Printing PCL driver. However, if you wish to switch the secure queue to use the new IPP driver, you will need to uninstall the previous Print Scout and install the Print Scout provided in the latest HP Secure Printr elease.

Key features of the Print Scout IPP Driver:

• Print jobs are submitted to the printers using IPP or IPPS
• Does not require printer manufacturers' drivers
• Supports paper size selection, double-sided print mode, color or black and white printing, page ranges, multiple copies, and advanced finishing options like stapling and “n-up.”

Supported Clients

64-bit Microsoft Windows 10 or later

Note: 32-bit versions are not supported.

Print Scout Configuration Update

The Print Scout Configuration tool has been updated to include the Secure Queue Settings for Deployment section, providing IT admins with the option to configure the driver type for the HP queue secure queue. It also facilitates the creation of default finishing options for the secure queue.

There are two driver types to choose from:

• IPP Class Driver – This is the default option for new installs. This will set the secure queue to use the Print Scout IPP Driver.
• Manufacturer Driver –This will set up the secure queue to use HP Universal Printing PCL 6 driver.

Note: If your organization does not have a Secure Print license, the Secure Queue Settings for Deployment section will be greyed out.

Print Scout IPP Driver Printing Preferences dialog

The default finishing options (i.e., print settings) for an IPP queue depend on how they are configured in the Print Configuration Tool. Users can change the finishing options before sending their print job to a printer.

More Information: Secure Print IPP Queues

Print Scout bug fix

The unavailability of the color option on macOS Print Scout using the Local Connector with AirPrint 1.0.0 PPD has been fixed. Users can now access and use the "color" option while using the Local Connector on macOS.

Device Scout Improvement

The default value of the Perform Hostname Lookup setting on the Device Scout has been changed to OFF (disabled). Previously, this setting was enabled by default, which posed issues for sites without a reliable DNS infrastructure. If you have reliable DNS information for your devices, you can choose to enable this setting.

Note: This update exclusively applies to newly created Device Scouts and does not impact existing Device Scout installations.

March 2023 Release Notes

Secure Direct Print Enhancements

This release includes improvements to Secure Print Direct that drive efficiency and improve user experience. Key enhancements include:

• Print driver management
• Location-based printing
• Directory User Group synchronization

Print Driver Management

One of the most challenging aspects of managing printers is managing print drivers. This release simplifies print driver management by allowing IT admins to:

• Centrally manage print drivers in the cloud
• Select a driver from the list of manufacturers’ printer drivers for Windows in the HP Insights web console
• Upload device-specific print drivers using the new Driver Capture tool
• Use the HP IPP class driver

More Information: Print Driver Management

Location-based printing

Printers can be in multiple areas within a building or multiple offices and branches around the world. Location-based printing enables users to print to devices based on the network location of their workstation. The Print Scout installed on user workstations detects the user’s location and seamlessly shows a list of the available printers at their current location.

HP Secure Print Direct uses the concept of “locations” to represent the physical structure of your organization and to define printers’ locations in relation to your organization’s physical layout.

More Information: Location-based printing

Directory User Group Synchronization

HP Insights now supports the automatic provisioning of users and groups from identity providers using the System for Cross-domain Identity Management (SCIM) protocol. SCIM is an open standard automating user provisioning for organizations by communicating employee identity data from identity providers (IdP) to service providers.

HP Insights supports the following identity providers:

• Microsoft Microsoft Entra ID
• Okta
• Ping Identity

More Information: Directory User Group Synchronization

MFP New Features and Improvement

Secure Scan

While Secure Print already supports tracking scan activity, this release introduces an integrated scanning solution. Secure Scan enables administrators to easily manage printing and MFP scanning across their organization and provides users with a simplified and consistent user experience across all the supported manufacturers.

More Information: Secure Scan

September 2022 Release Notes

Secure Print Customization

HP Insights now provides a simple way to customize the user interface elements of HP Secure Print. Previously, customizing the thematic components of the Secure Print required support from the HP’s Operations team.

A new Theme subtab has been added to the Secure tab on the web console. This allows you to customize the look and feel of your organization’s Secure Print components to match your company’s branding requirements. For example, you can replace the default logon screen on secure printers with your company logo and apply your company colors.

More Information: Customizing Secure Print Theme

Mobile App Improvements

The HP Secure Print mobile app (for iOS and Android mobile devices) app has been updated so users can better manage their print jobs. Previously, users did not have the option to view their print jobs before release. Clicking the Release Documents button printed all submitted documents at once.

With this new update, users can either print all jobs at once or review the print jobs before releasing them. A new Review Print Jobs button has been added to allow users to:

• View a list of their submitted jobs
• Select the jobs they want to print
• Delete jobs they do not want to print

More Information: Releasing jobs using the mobile app

Other Improvements and Bug Fixes

HP Insights Web Console: Allow Linux Print Scout download for sites with OpenID and Cloud Storage

Administrators can now download the Linux Print Scout if these two conditions are met:

• OpenID authentication provider
• Cloud Storage is enabled

Previously, Cloud Connector (i.e. PureCloudMode=true) was also required in addition to the two requirements above. This release no longer requires Cloud Connector to be enabled for the Linux Print Scout to be available for download.

Note: Linux Print Scout can be downloaded from the Discover > Print Scout tab or the Setup Guide tab of the HP Insights web console.

Offline Print Changes

After this update, newly provisioned customers will have the Offline Print feature turned ON by default. Existing customers settings will remain unchanged after the upgrade.

HP Chrome Print Bug Fix

Fixed the Microsoft Edge browser script error.

“An unexpected error has occurred” Message

Resolved the issue related to the message “An unexpected error has occurred. Please contact your IT administrator.” on HP and Ricoh MFPs.

KM IMFP Qualification Error

Resolved the qualification of the KM iMFP build.

Print Scout Improvements

Japanese Language Support

The Print Scout component has been updated to support Japanese. The HP Secure Print Setup Guide and the Secure Print desktop app now support Japanese in addition to French, Italian, German, Spanish, Swedish, Chinese, Portuguese (Portugal), Portuguese (Brazil), Dutch, and Norwegian.

Linux Print Scout Update

The Linux Print Scout has been updated to work on Ubuntu 22.04.

Shared Secure Printer Improvement

The Shared Secure Printer can now extract print job data, such as username or document name. In large enterprise environments with SAP integrations for example, all print jobs are recorded as owned by the system user. HP Insights requires the user’s email address of the registered user so it can list and release the job from a secure printer. You can configure your SAP system to add fields (e.g., username, document name) into the print spool file as PJL headers so that the Print Scout can extract the actual username (in this case the user’s email address) or document name of the submitted print job.

Note: Contact HP Support for information on how to configure this feature.

More Information: Shared Secure Printer

Other Print Scout Improvements and Bug Fixes

Cancellation Rather Than Continue

Resolved the issue causing the log to state that the user cancelled the print job when the user chose to continue to print.

Persistent “Find a Printer” Dialog After Scout Upgrade

Fixed corrupt secure printer installations resulting in the "Find a printer" dialog

Installer Help Text

Revised the Print Scout installer help text.

Print Scout fails to make a WebSocket connection

Fixed the issue where a Print Scout in print server mode fails to make a WebSocket connection to the cloud resulting in failure to release documents.